Strategic Account Manager (R-16901)

2 Days ago • All levels

About the job

Summary_{By Outscal}

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

Role: - Strategic Account Manager

Location: - Pune

Key Responsibilities

Complete Ownership of existing accounts.
Periodic Meetings with all customers in the portfolio.
Ensuring touch points in different business segment of customers in the portfolio.
Ensure Retention rate of 85% and upwards on the existing account base.
Explore opportunities of upselling accounts through Cross- Sell / Upsell via other D&B product & offerings.
Ensuring Upsell of ESG Reports to all customers in the portfolio.
Identifying Market Research opportunities in the existing accounts and build pipeline of the same.
Identification and planning through risk profiling – High / Low and accordingly plan sales and revenue fulfillment.
Ensuring timely renewal of all the existing accounts while maintaining service levels and escalations both internally and externally.
Responsible for the overall Accounts Receivables, Document collection for the allotted accounts.
Provide industry updates / D&B updates on products, literature, CFO club initiatives, etc., at regular intervals to clients and maintain a constant relationship with the existing customers through courtesy meetings.
Ensure Bundled sales of D-U-N-S Registered & ESG Registered in existing accounts, comprising at least 35% of volumes allocated.
Would be responsible for the business targets of self.

Operations

Always ensure process adherence and error free timely delivery of projects.
Liaising with the operations team for a smooth delivery of the product and ensuring the service expectations of the customers are met.
Maintaining the data/client contact details in appropriate data warehouses hygienically.
Progress Reviews and Forecasting Reports are filed periodically as required by the Management.
Regular update of all the activities in the tools provided and track the movement of all such activities.

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