Sr Planning & Delivery Analyst

Disney Entertainment & ESPN Technology

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Business Operations is the glue of DE&E Technology, with a relentless focus on connecting all the pieces of the business. All the components that make up the organization – engineering, product, design, operations, support and more – come together and move the business forward with oversight, effective prioritization, and guidance. This team synthesizes information from across the business to ensure leaders are armed with all the necessary data before making strategic and financial decisions. From forecasting, funding, tracking, and reporting on projects, to ways of working, and resource management, Business Operations has visibility and input into all aspects of the team.

Disney Entertainment and ESPN Technology (DE&E Technology) provide the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

The Planning and Delivery Operations team partners closely with the Strategic Planning & Analysis team (SP&A), Portfolio, Finance, Global Program Management (GPM) and leads within our Technology pillars to logistically manage and orchestrate essential business workflows across the organization. This function includes resource capacity planning, identifying and facilitating budgeting and financial setup, and delivery governance during and after project execution.

The Sr Analyst is a hands-on role that gathers requirements from stakeholders, proposes solutions, and builds reporting and tooling to support the agreed upon solutions. This role will be responsible for building and supporting data structures and tooling used for presenting analysis and forecasting by the Technology Planning and Operations team.  The position requires collaboration with and support of other technology teams as well as excellent verbal, written and presentation skills.

The Sr Analyst will develop and maintain frameworks and procedures to produce reporting data in both static and real-time formats while maintaining the highest quality and accuracy. The candidate will have experience implementing tools and reporting solutions to drive operational efficiencies.

Responsibilities

• Collaborate with stakeholders to determine gaps in resource capacity and delivery reporting needs
• Develop and support detailed analytics, tracking, and reporting of initiatives, projects, capacity planning, and resource management
• Track and report on key performance metrics
• Perform data and compliance audits on a variety of areas such as standardization and timely reporting to ensure consistency and accuracy
• System admin and support responsibilities for planning tools that are managed by the team
• Conduct training on planning tools to enable other team members to become informed and self-proficient
• Gather data to support detailed modeling of capacity planning and metrics from statistically confident projections to provide insight into future staffing-related needs
• Assist in defining, establishing, and implementing enhancements to operational processes, procedural documentation, and tool requirements
• Provide support to Product Strategy, Program, and Portfolio teams across the organization
• Identify areas of opportunity for data improvement and operational tactics that improve performance throughout the initiative lifecycle
• Create presentations that summarize analytics and tell a story for management review
• Measure initiative performance throughout the Initiative Lifecycle including schedule, costs, risks, issues, and project forecasts
• Collaborate with project teams, resource managers, and project leaders on resource needs and identify resource constraints when they arise
• Identify, track, and help resolve cross-portfolio dependencies and conflicts
• Support Technology Planning and Operations framework, governance, and processes
• Support the completion of special projects and deliver ad-hoc requests as required

Basic Qualifications

• At least 5+ years of combined experience in business data analytics, reporting automation, and operations
• Knowledge of IT portfolio, product, project management, and resource and capacity planning
• Strong written and verbal skills and the ability to communicate effectively across multiple levels of the organization
• Must be a team player who is motivated, disciplined, flexible, and able to work effectively in collaborative and autonomous environments
• Exhibit critical thinking, problem-solving, and analytical capabilities with strong attention to detail
• Understand the strategic objectives to integrate seemingly disparate goals into a broader plan for synchronized, harmonious execution while delivering high value to the organization
• Ability to work and adapt to a fast-paced dynamic environment with consistent change
• Solid understanding of technology and business to tell the ‘story’ behind the data
• Ability to create and present materials to management to drive decision-making and tell a compelling story
• Experience compiling data and building reports/dashboards with BI visualization tools
• Possess solid computer skills with proficiency in Microsoft Office and Google Suite
• Exhibit advanced Excel / Google Sheets knowledge including complex formulas

Required Qualifications

• Experience working with Airtable, SQL queries and Tableau

Preferred Qualifications

• At least 2+ years of hands-on Airtable experience that includes the creation of two-way synced and multi-source tables, interfaces, dashboards, interface timelines, automations and scripting
• Experience working with JIRA and Snowflake (SQL)
• Prior experience in Media/Entertainment is a plus, but not a prerequisite
• Familiarity with data modeling and predictive analytics

Required Education

• Bachelors in Business Management, Computer Science, Information Technology, and/or related experience