Community

Home >

Jobs >

Service Operations Lead (m/w/d) - Austria

Vienna, Austria (On-site)

Service Operations Lead (m/w/d) - Austria

2 Days ago • All levels • Operations

About the job

3 skills required for this role

Add these skills to join the top 1% applicants for this job

data-analytics

excel

communication

Job Description

Tesla seeks a Service Operations Lead in Austria to manage multiple critical projects across general service operations and mobile service. Responsibilities include project management, driving continuous improvement, reporting to senior management, coordinating with local markets and EMEA business support, collaborating cross-functionally, and ensuring Tesla standards. The ideal candidate will be energetic, highly organized, solution-oriented, and possess strong analytical, communication, and problem-solving skills. A deep understanding of automotive techniques, particularly EVs, is highly desirable but not mandatory.

Must have:

Project Management
Continuous Improvement
Reporting & Analytics
Coordination
Collaboration
Root Cause Analysis
Problem-solving
Excellent Communication

Good to have:

Automotive repair knowledge
EV knowledge
German language skills

Perks:

Continuous training and development
Competitive salary
Corporate benefits
Tesla stock package or cash award

What to Expect

At Tesla, our Service Operations Leads are responsible for multiple critical projects across both general service operations as well as market-level mobile service, ultimately creating a seamless experience for service customers. This role is integral to the efficient running of our service function and will directly support our mission to accelerate the world’s transition to sustainable energy.

In your role as Service Operations Lead, you will provide in-depth, timely and collaborative project management, supporting both the Country lead and the local service operations in strategic decision making and project implementation. You will drive continuous improvements within service, as well as ensuring best practice across market processes and procedures.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand, a collaborative attitude and the ability to create exceptional experiences for both internal and external stakeholders.

We Offer

Continuous training and development to help you advance your skills and career
The opportunity to work with innovative technology, advanced tools, and software
A dynamic and fast-paced work environment where contribution, ongoing learning, and collaboration are the keys to success
Competitive salary
Corporate benefits
Option for a Tesla stock package or cash award, and more.

What You’ll Do

Project Management: Successfully lead and coordinate projects affecting multiple locations or the entire region including new service offerings, new revenue streams, tools and processes
Continuous Improvement: Identify and drive continuous improvement across the market to reduce costs and increase efficiency, contributing to best practice sharing and standardization across all locations
Insights: Regularly report to senior management and the Country Manager, including quality, cost, time details vs. plan, as well as identify roadblocks or deviations
Reporting & Analytics: Provide comprehensive reporting and analytics at a country level for local initiatives and opportunities, identifying key operational improvements to assist in strategic business decision making
Coordination: Act as the point of coordination between local markets and EMEA business support, requesting system improvements from the field and overseeing implementation of new tools and processes across the market. Act as the ‘go-to’ for the leadership team, supporting local service centers and driving process improvements where necessary to ensure Tesla standard throughout
Collaboration: Collaborate cross-functionally with key business functions including Service, Virtual, Technical Operations, Mobile Operations, and Data Analytics to help build integrated, forward-looking processes that are documented and maintained across the area you oversee
Solution orientation: Focus on solutions and overall best for Tesla, actively engaging local stakeholders to secure ownership, results and development of new processes that will help in building a strong organization

What You’ll Bring

Willingness to learn: Curiosity to build in depth knowledge of all Tesla products as well as Tesla service operations, processes, policies and vehicle repairs. Possess or be highly interested understanding of automotive techniques related to repair and servicing of vehicles, knowledge of electrical vehicles is a plus but not mandatory.
Root Cause Analysis: Exceptional ability to demonstrate root cause analysis of problems and a solution orientated approach to these. Analytical with the ability to manipulate mass data into a manageable and meaningful format
Continuous Improvement: An agile, analytical and creative mindset to problem solving attitude and driving continuous improvements
Multitasking: Thrive in a fast-paced, ever-changing environment with multiple workstreams, while maintaining attention to detail. Exceptional organization, prioritization and time management skills are essential for success.
IT Skils: Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Communication & Collaboration: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers to excel in a team-based environment and achieve common goals. You enjoy working closely with various people and can build and maintain good working relationships with all internal stakeholders. Ability to travel across the country when required by business needs. Able to communicate, read, and write effectively in the English language, German language skills are considered an advantage
Eligibility & Driving license: You have the right to live and work in Austria and we expect you to have a valid Class B driver's license.

For this position, we offer an annual minimum gross salary of €70,000 based on the above-mentioned job profile for full-time employment. Relevant professional experience and qualifications will be additionally considered. Additionally, we offer a Tesla stock package

View Full Job Description

Upload your resume, increase your shortlisting chances by 80%