Business Process Manager, Business Operations

This role will collaborate cross-functionally with the Business Operations team, the entire Disney Entertainment organization, as well as groups & stakeholders from business units across The Walt Disney Company, to generate scalable, efficient, & replicable process improvements & project efforts across the organization. 

This individual will lead project management and process improvement efforts, identify improvement opportunities, design new workflows, & define technical requirements for new systems, features, & integrations. The individual will also effectively track the execution, communicate the status, & help deliver on these multiple interconnected projects throughout the business. The successful candidate will blend strong business & process expertise with effective stakeholder management, project management, & communication skills. 

WHAT YOU’LL DO 

PROCESS DESIGN & MANAGEMENT 

• Lead business process creation and optimization projects for the Business Operations group, working across the organization to help streamline our business process and ensure the successful launch of our product globally

• Manage select critical business processes to ensure business continuity and proper management; optimize and continuously improve as required 

• Design and implement key performance indicators and metrics, establishing tracking and communication protocols

• Work with other business groups in performance analysis and identifying improvement areas, in order to ensure delivery and improvement of relevant KPIs

• Work closely with product managers to ensure seamless integration of software solutions; Coordinate with stakeholders and users to gather detailed product integration requirements

• Collaborate with Finance team to establish cost and efficiency measurements and create plans for optimization

• Work with the data analytics team to ensure reporting for volume, efficiency and other relevant KPIs and metrics. Define and establish accurate coverage measurements for content assets

• Optimize process for capturing data and reduce reporting complexity

• Standardize request methods and build processes to enable self-service.

• Support program managers in setting up workflows for new projects and stakeholders.

• Establish efficient standards and guidelines

• Build effective working relationships with the Disney DTC Marketing, Product teams to create high levels of visibility and predictability across all Disney DTC projects

• Create tools, reports, and processes to effectively communicate project status to all stakeholders.

• Execute and deliver in a highly matrixed and distributed environments

PROJECT MANAGEMENT & BUSINESS OPERATIONS

• Project management of initiatives including establishing project plan, tracking progress, & documenting milestones

• Implementation & documentation of business processes across multiple stakeholders

• Translate policies & key decisions to executive memos & process documentation to support a number of functions including customer service, legal, finance & marketing

• Other duties as assigned & as necessary to support a growing operation & product launch schedule 

• Create, communicate and manage detailed project plans, dependencies, resource plans, schedules and deadlines

• Partner with the various TWDC business units in order to effectively track projects across those organizations that impact the Disney DTC service

• Other business operations duties as assigned & as necessary to support a growing operation & product launch schedule

• Strong presentation skills and ability to develop comprehensive project plans of all scope sizes and functions
   

WHAT TO BRING 

• Track record that shows you’re ready to excel in meeting the extraordinary challenges of this role (5+ years in similar roles in technical, consumer-facing environments with a digital marketing focus)

• Ability to develop professional presentations that communicate, track, and illustrate project health as well as process flow recommendations and other key deliverables 

• Proven experience in process optimization / transformation in order to increase process efficiency, reduce time-to-market and support scalability

• Experience with Lean/Six Sigma methodology

• Experience working in and leading cross-functional projects

• Development and execution of project plans according to project methodologies 

• Good communicator, able to work with, influence and align with multiple stakeholders

• Flexible and able to find the right balance between structured problem analysis and project management and agility to deal with a fast-paced environment

• Ability to communicate effectively on a regular cadence to executive management on overall program health

• Strong attention to detail

• Expert knowledge to anticipate a wide range of future needs and opportunities and facilitate development of complex solutions

• Excellent people management skills, including the ability to influence a wide range of audiences

• Creatively and collaboratively disruptive

• Strong negotiation and issue resolution skills

• Self-motivated, high-energy, tenacity

• Ability to determine resource needs and recommend solutions

NICE-TO-HAVES 

• Personal affinity for the brands and franchises of The Walt Disney Company

• BA/BS in business, computer science, other business/tech field or equivalent work experience

• Six-sigma Black Belt