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Service Concierge 售後服務接待

Hsinchu City, Taiwan (On-site)

Service Concierge 售後服務接待

2 Days ago • 2 Years + • Administrative

About the job

2 skills required for this role

Add these skills to join the top 1% applicants for this job

excel

budget-management

Job Description

Tesla is seeking a Service Concierge to manage administrative tasks, vendor performance, and customer service. Responsibilities include purchase order processing, payment requests, vendor setup, budget management, supply ordering, facility maintenance, and managing the cleaning vendor. The role requires excellent communication skills, the ability to handle multiple priorities, and proficiency in Microsoft Office, especially Excel (v-lookup, formulas, pivot tables). The ideal candidate will have at least 2 years of experience in administration, accounting, or procurement, preferably within a service department. The position demands a proactive, detail-oriented individual who can thrive in a fast-paced environment while providing courteous and efficient customer service.

Must have:

2+ years admin/accounting experience
Excellent communication skills
Proficient in Excel (v-lookup, formulas)
Multitasking and organization skills
Customer service oriented

Good to have:

Experience in service department
Vendor management experience
Budget management experience

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Global Employee Assistance Program (EAP)
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

Position Description

•　Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
•　Manage the vendor performance and cost control with the effective tools and skills.
•　Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
•　Order the supplies and facility maintenance. Well manage the cleaning vendor.
•　Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
•　Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
•　Make sure the environment of reception is tidy and all facility/displayed food are in place.
•　Effectively handle multiple priorities, organize workload, and meet deadlines.
•　Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

工作內容
•　能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
•　運用有效的工具和技能管理供應商狀況以及成本控制
•　及時提交預算及支付項目，評估每家供應商的狀況以追求公司最大的利益
•　訂購耗材以及維修設備，有效管理清潔廠商
•　接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
•　以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
•　適時支援服務顧問以確保客戶擁有最佳的服務體驗
•　確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
•　有效地安排及處理多項事務，並在特定時間內完成工作
•　與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度

What You’ll Do

Responsibilities

Requirements
•　At least 2 years working experience in administration or accounting/ procurement related field.
•　Working in the service department is preferred.
•　An analytic, energetic, positive, mature and professional attitude.
•　The ability to multi-task in a fast-paced environment while remaining courteous in person as well as on the phone.
•　Show attention to details and accuracy. Fact oriented and good at figures.
•　Have the ability to work well under pressure and with a diverse range of personalities.
•　Good at excel (v-lookup/formula setting/pivot) and PowerPoint.

工作條件
•　具有行政/服務業兩年以上的相關工作經驗
•　有服務相關經驗者佳
•　善於分析並擁有積極樂觀、活力充沛、成熟專業的工作態度
•　有能力承受壓力，在步調快速的工作環境下處理多項工作，並同時保持專業有禮的儀態
•　注意細節與工作準確度，追求事實並對數字敏銳
•　擅長MS Office，尤其是Excel(v-lookup/formula setting/pivot)及PowerPoint

What You’ll Bring

Responsibilities

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：