Senior Operations Specialist (Accounts Receivable), Leasing

• Collaborate with external payments teams to ensure they receive all required documentation to process payments within their agreed terms.
• Coordinate with Account Managers to monitor and report on account payment performance while providing insights on trends and potential payment issues.
• Identify and promptly escalate system issues to the relevant teams or your Supervisor.
• Ensure all unallocated payments are flagged with the Funding Team and allocated efficiently.
• Hold regular Teams meetings with leasing companies to address any concerns.
• Oversee invoicing automation to ensure final invoices are generated and shared with customers on time, before delivery.
• Escalate any delays in funding packs being sent to leasing companies.
• Ensure all vehicles are paid for within agreed terms, preventing any from remaining unpaid beyond 30 days.
• Continuously improve processes with a focus on automation, simplification, and exceptional customer service.

On occasion support the Operations Specialist team with;

• Conduct the daily pipeline management tasks including order accuracy audits, invoicing operations, delivery authorisations and automated email updates.
• Maintain our B2B mailboxes for UK & Ireland.
• Answer inbound communication coming from our leasing and corporate customers as well as brokers while meeting our response time SLAs.
• Support with queries regarding Tesla For Business portal, Driver Management and Tesla App.
• Ensure that all confirmed delivery appointments in the calendar are authorised by the leasing companies or brokers.
• Work cross-functionally with Direct Operations, B2B Sales Team, Stores, Vehicle Collection Points, Funding Team, Payments and IT.
• Educate Tesla colleagues from customer-facing departments about B2B orders, their rules of engagement and vehicle delivery requirements.