Senior Customer Success Manager (UK)

3 Months ago • 4-8 Years • Account Management

Job Summary

Job Description

Job Details

At Attentive, we're revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we're driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we're not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you'll be at the forefront of this innovation, helping to shape the future of customer communication.

Attentive’s growth has been recognized by Deloitte’s Fast 500Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are
We are looking for a driven customer success person to join our team as a Senior Customer Success Manager. You will work closely with the executive team to help refine and improve our customer success processes and playbooks. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with Attentive’s strategic customers as a trusted consultant and to own customer relationships completely.

Why Attentive needs you

    • Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
    • Develop a “consultant” perspective to client communications, questions, and meetings
    • Lead and present at regular client meetings, both in-person and over video conference
    • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
    • Work closely with the executive team to translate customer feedback into specific product  requirements

About you

    • 4+ years of account management experience required, preferably at Martech SaaS company
    • Strong understanding in customer success techniques and strategies
    • Comfortable learning new software (for design, data management, and internal tools)
    • Experience navigating complex work processes, tight timelines, and changing teams
    • Extremely detail oriented and organized
    • Knowledge of Salesforce or related CRM toolsInterest in startups, software and entrepreneurship
    • Comfortable working from our Shoreditch office 2 days a week (Tuesday and Thursday)
#LI-CG1

Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. 

Similar Jobs

Salesforce - AI Scientist

Salesforce

Palo Alto, California, United States (On-Site)
3 Months ago
xplor - Outside Sales Account Executive, Southeast

xplor

Southaven, Mississippi, United States (On-Site)
3 Months ago
Canva - Strategic Account Executive

Canva

New York, New York, United States (Remote)
2 Months ago
Enphase Energy - Marketing Operations Manager

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Nagarro - Staff Engineer, CRM Salesforce

Nagarro

India (Remote)
3 Months ago
Penumbra - Senior Manager of Accounting Close and Operations

Penumbra

Alameda, California, United States (Hybrid)
3 Months ago
Unity - Senior Channel Partner Account Manager

Unity

Bengaluru, Karnataka, India (On-Site)
3 Months ago
PwC - Intern to Tax Reporting & Strategy team (Almaty/Astana)

PwC

Almaty, Almaty Region, Kazakhstan (On-Site)
4 Months ago
SSC Technologies - Manager, Fund Accounting

SSC Technologies

Windsor, Connecticut, United States (Hybrid)
4 Months ago
PwC - Starszy Konsultant / Starsza Konsultantka | Audyt

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Salesforce - Salesforce Solution Engineer - Private Equity Practice

Salesforce

New York, New York, United States (Remote)
3 Months ago
Cision - Enterprise Sales Development Representative

Cision

United States (Remote)
4 Months ago
Salesforce - Lead  Product / UX  Designer

Salesforce

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Salesforce - Software Engineering LMTS

Salesforce

Hyderabad, Telangana, India (On-Site)
3 Months ago
PwC - Pursuit & Proposals Manager (Content Writer) - KSA

PwC

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
4 Months ago
The Walt Disney Company - Manager, Marketing Operations LATAM

The Walt Disney Company

Buenos Aires, Buenos Aires, Argentina (On-Site)
3 Months ago
PwC - Business Support Senior Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
3 Months ago
Salesforce - Named Account Executive

Salesforce

Buenos Aires, Buenos Aires, Argentina (On-Site)
4 Months ago
Meetelise - Customer Success Operations Manager

Meetelise

New York, New York, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

Warner Bros Discovery - MCR Engineer

Warner Bros Discovery

London, England, United Kingdom (On-Site)
2 Months ago
Crunchyroll - Principal Software Engineer (Backend), Partner Engineering

Crunchyroll

London, England, United Kingdom (Hybrid)
2 Months ago
Fundamentalvr-2 - DevOps Engineer

Fundamentalvr-2

London, England, United Kingdom (Hybrid)
4 Months ago
Rockstar Games - Linux Systems Engineer

Rockstar Games

Dundee, Scotland, United Kingdom (On-Site)
5 Months ago
Hypemasters - Game Art Lead (3D)

Hypemasters

London, England, United Kingdom (Remote)
3 Months ago
PlayStation Global - Advanced Analytics Senior Analyst (Econometrician)

PlayStation Global

London, England, United Kingdom (Hybrid)
3 Months ago
SSC Technologies - Customer Services Associate

SSC Technologies

Burnley, England, United Kingdom (On-Site)
4 Months ago
Alphasense - Manager, Customer Success (B2B - Presales)

Alphasense

London, England, United Kingdom (On-Site)
2 Months ago
IO Interactive - Gameplay Animator

IO Interactive

Brighton And Hove, England, United Kingdom (On-Site)
3 Months ago
Eleven Labs - AI Safety Enginerer

Eleven Labs

London, England, United Kingdom (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Anthology  Inc  - Customer Success Manager

Anthology Inc

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Warner Bros Discovery - RTR Accountant, EMEA Networks

Warner Bros Discovery

(Hybrid)
2 Months ago
WebMD - Manager, Account Management

WebMD

United States (On-Site)
3 Months ago
Take-Two Interactive - Manager - Accounting

Take-Two Interactive

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Avalara - Go Live Analyst

Avalara

Mumbai, Maharashtra, India (Hybrid)
4 Months ago
Warner Bros Discovery - Senior RTR Accountant

Warner Bros Discovery

(Hybrid)
2 Months ago
Rocket - Senior General Ledger Specialist

Rocket

Pune, Maharashtra, India (On-Site)
4 Months ago
Autodesk - Named Account Sales Executive (Evergreen)

Autodesk

Tokyo, Japan (Hybrid)
4 Months ago
WebMD - Associate Account Manager

WebMD

Bensalem, Pennsylvania, United States (On-Site)
3 Months ago
Axinous - Account Executive, Enterprise, Germany

Axinous

Germany (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Sydney, New South Wales, Australia (Hybrid)

United States (Remote)

London, England, United Kingdom (Hybrid)

United States (Remote)

New York, New York, United States (Hybrid)

San Francisco, California, United States (Hybrid)

United States (Remote)

New York, New York, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Attentive

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug