Senior Community Manager

Description

• Plan, build and implement community management strategies to align with wider game campaigns.
• Coordinate and collaborate with internal and external teams, including Game Design, Ops, Marketing, PR and Communications teams, to ensure brand impact, consistency and alignment.
• Lead and support a team of community managers.
• Build and lead community support teams (e.g. game masters, Moderators).
• Plan, create and curate multi-media content for all supporting community channels.
• Actively engage with the community, manage conversations and triage/assist with questions. 
• Supervise and report on user feedback, channel health and trends.
• Build and execute processes for player and dev team feedback and improvements.
• Collaborate and liaise with teams and wider company departments to organise and manage deliverables and tasks.
• Plan, produce and deliver presentations and documentation.
• Build and maintain relationships with VIP community members, content creators and influencers.
• Continually develop and build on community processes, strategies, and tactics to ensure platform/channels impact and success.
• Stay up to date with community management and digital technology trends and push for ongoing iterations and improvements.
• Organise and participate in events to build community growth and engagement, and boost brand awareness.
• Assist management/leadership on additional community management tasks; take ownership and aim to complete said tasks.

• 5+ years’ experience as a community manager.
• Passion/interest for games and gaming.
• Experience launching impactful community initiatives (e.g., building and leading an online forum/channel, launching an ambassador program, creating an event series, writing content)
• Established experience in leading teams and individuals.
• Experience with budgeting.
• Knowledge of current and emerging local and global community platforms and channel trends.
• Ability to identify and track relevant community metrics, sentiments and data (native platforms, 3rd party tools and other platforms).
• Exceptional communication skills.
• Exceptional copywriting skills.
• First-hand experience with social media building and management for brands.
• Ability to interpret website traffic and online customer engagement metrics.
• Attention to detail and ability to multitask.
• Excellent teamwork and exec-level stakeholder relationship management skills.

• Passion for/experience working on platforms like Discord.
• Knowledge of online marketing and marketing channels.
• Speaking/presenting skills.