Responsible Gaming Analyst

ComeOn Group in short

Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Managing a multi-brand portfolio on its proprietary platform, offering a secure, innovative, and entertainment-driven player experience in both casino and sports. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.

Location: Hybrid - Malta

As a member of the Responsible Gaming team, you would be working in close connection with the Operational and the Compliance teams in carrying out the company's Social Responsibility policy and Strategic Responsible Gaming development. You will also be responsible for assisting our customer-facing departments in all responsible gaming-related queries and you will be proactively interacting with customers, in line with the company’s Duty of Care procedures, with the goal to ensure safe and moderate use of the gaming products.

Good judgement is key to succeeding in this role. You should be experienced in conducting thorough investigations and turning over every stone to make sure that we have a clear picture of the case at hand. When assessing cases, you should be able to use the full range of the knowledge you have built up and weigh in a variety of situational factors to guide you towards effective decision-making.

Responsibilities:

• Working together with the team to uphold the day-to-day operations and investigate cases Escalated by CX and other operational teams
• Taking part in the work of monitoring playing behaviour and making risk assessments
• Interacting with at-risk players via email and phone
• Effectively using the tools and the solutions for behavioural tracking available to enhance personal and team performance
• Taking part in RG projects
• Working on upholding and improving RG processes
• Assisting in RG reporting

About you:

• Fluency in Dutch, Swedish, Danish, German or any other Scandinavian language
• Proficiency in English, both spoken and written 
• Problem-solving skills
• Attention to detail
• Flexible thinking
• Excellent analytical and communication skills
• At least 1 year experience in iGaming with a minimum of 6 months in a customer-facing role
• Experience in effectively analysing player data and making inferences regarding risk warnings
• Have an understanding of the regulatory frameworks connected to the licences the company holds
• Interested in the psychology behind gambling and specifically problem gambling

So what can you expect from ComeOn as a place of work?

• A competitive remuneration package including a company bonus scheme! 💰
• Fantastic quarterly team events and weekly company events 😎
• A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
• On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎
• Wellbeing allowance
• A comprehensive, International Private Health Insurance
• Breakfast at the office on Tuesdays
• Lunch at the office on Mondays and Wednesdays

At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration.

At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.

Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!

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