senior campaign operations
Job Summary
Job Description
Drive communication strategies for CRED campaigns, manage internal workflows, optimize systems and processes, oversee external partnerships, and ensure compliance with regulations. Must have 3-5 years experience in communication operations, GTM comms, user comms across WhatsApp, push notifications, SMS, and email. Familiarity with SQL and API platforms like Postman is a plus.
Must have:
- Communication Operations
- GTM Comms
- User Comms
- SQL Skills
Good to have:
- API Platforms
- Postman Experience
- Stakeholder Management
- Product & Tech
Perks:
- Stacked Pantry
- Health Insurance
4 skills required
Job Details
what is CRED?
CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior.
CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.
here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better.
here is what you will do when you join as a part of the team:
what will you do:
- enable campaign owners to define and drive the overall communication strategy in close alignment with business goals
- own the internal workflow of gathering comms campaign requirements from cross-functional teams and ensure optimized targeting
- work closely with product, tech and data science teams to optimize the current systems and processes
- oversee relationships with external partners and ensure compliance with regulations and best practices
- develop and advocate for internal best practices to enhance the communication experience
- own and manage the communications calendar, ensuring timely processing and execution of requests
- identify and resolve risks and challenges related to communication efforts
- track and assess campaign performance, using insights to optimize outcomes
- provide regular updates and reports on campaign progress and performance to key stakeholders.
you should apply if you have:
- you have 3-5 years of work experience in Communication Operations, GTM (Go To Market) comms, User Comms across WhatsApp, Push Notification, SMS & Email, Experience with Meta / whitelisting of URLs
- basic skills in SQL (Hackerank)
- you have familiarity with API platforms, like Postman; this would be an added advantage
- you have previous experience in handling marketing/user communications
- logical expression handling
- stakeholder management (especially Product & Tech)
how is life at CRED?
working at CRED would instantly make you realize one thing: you are working with the best talent around you. not just in the role you occupy, but everywhere you go. talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, an athlete, maybe a magician. at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee a good company.
hard truths: pushing oneself comes with the role. and we realize pushing oneself is hardwork. which is why CRED is in the continuous process of building an environment that helps the team rejuvenate oneself: included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and a comprehensive health insurance.
to make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you. there are no job designations because you will be expected to hold down roles that cannot be described in one word. since trust is a major virtue in the community we have built, we make it a point to highlight it in the community behind CRED: all our employees get their salaries before their joining date. a show of trust that speaks volumes because of the skin in the game. there are many more such eccentricities that make CRED what it is but that’s for one to discover. If you feel at home reading this, get in touch.
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About The Company
Cred is a decentralized global lending platform that facilitates open access to credit anywhere and anytime. Founded by former PayPal financial technology veterans, Cred’s mission is to harness the power of blockchain to allow everyone to benefit from low-cost credit products. Cred brings together a diverse team of entrepreneurial leaders, machine learning, and blockchain technology.
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