VKYC ops
About the job
SummaryBy Outscal
what will you do?
- carry out customer identification process through video calls
- performing due diligence checks & reviewing KYC documentation through video calls
- need to be consistent, thorough, accurate and credible while performing duties
- need to be time bound & ensure the requests are closed with in stipulated timelines
- complete and accurate capture of call interactions
- need to ensure defect rates are kept under acceptable levels
- must exhibit the highest standards of customer service to ensure customers are comfortable through the verification process and abide by the grooming standards required for the said role
- ensure all laid down systems and processes are followed as stipulated by the regulatory and compliance standards
you should apply if you:
- are a graduate with 1-2 years of work experience in a customer service environment
- excellent verbal communication (in English and Hindi) and interpersonal skills. proficiency in any vernacular language is a plus
- knowledge of customer service principles and practices
- customer service orientation with attention to detail and accuracy
- ready to work in rotational shifts in 24 x 7 environments. (cab facility will be provided for night shift only)
- need to work 6 days a week and might involve a roaster during the weekends.
- weekly day offs can be on any day of the week.
About The Company
Cred is a decentralized global lending platform that facilitates open access to credit anywhere and anytime. Founded by former PayPal financial technology veterans, Cred’s mission is to harness the power of blockchain to allow everyone to benefit from low-cost credit products. Cred brings together a diverse team of entrepreneurial leaders, machine learning, and blockchain technology.
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