Sales Lead, Google Customer Solutions (English, Cantonese)
Job Summary
Job Description
- Bachelor's degree in Business or related field
- 11 years of industry experience in advertising, consultative sales, and business development
- Experience in a sales leadership role
- Fluency in English and Cantonese
- Ability to learn and pick up industry knowledge quickly
- Excellent communication, problem-solving, critical thinking, and investigative skills
- Manage, inspire, and motivate a team of client-facing and high-performing Googlers
- Provide coaching on engaging with stakeholders in GCS clients and agencies
- Assess the needs of our customers and gather user feedback to improve upon existing solutions
- Design and iterate workflows and operational plans for large-scale ideas
- Execute projects involving quantitative analysis, industry research and strategic development
- 15 years of sales experience with 5 years of people management experience
- Experience working with key stakeholders in multiple countries
- Experience managing and inspiring high-performing Sales teams
- Experience in technology, media sales, or cross-channel media planning
- Experience managing C-level customers and driving sales through relationships in Hong Kong market
- Work closely with cross-functional teams to align on the global GCS Sales priorities
- Ensure team readiness to deliver complex solutions and create a culture of sales innovation and customer success on the team
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree in Business, a related field, or equivalent practical experience.
- 11 years of industry experience in advertising, consultative sales, and business development.
- Experience in a sales leadership role.
- Ability to communicate in English and Cantonese fluently to support the client management in this market.
Preferred qualifications:
- 15 years of sales experience with 5 years of people management experience.
- Experience working with key stakeholders in multiple countries and experience in people management.
- Experience managing and inspiring high-performing Sales teams.
- Experience in technology, media sales, or cross-channel media planning.
- Experience managing C-level customers and driving sales through relationships in Hong Kong market.
- Ability to learn and pick up industry knowledge quickly and excellent communication, problem-solving, critical thinking, and investigative skills.
About the job
With a rapidly growing array of sales teams, it's important to have knowledgeable, charismatic leaders to guide our client sales teams. As a Sales manager, you'll lead and coach high-performing account teams that use consultative sales skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers willingly help their teams and roll up their sleeves to partner directly with clients to provide comprehensive service. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management.
This Sales Lead role for Google Customer Solutions (GCS) is a scaled direct sales team for Hong Kong. This scalable direct sales team is managing Small and Medium Business exporters directly, including both B2B and B2C business models with a variety of product categories. You will need to be a leader for both business management and people management.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities
- Manage, inspire, and motivate a team of client-facing and high-performing Googlers. Build a team structure, recognize leadership potential and support career development through enhancing capabilities within the team.
- Provide coaching on engaging with stakeholders in GCS clients and agencies.
- Assess the needs of our customers and gather user feedback to improve upon existing solutions. Design and iterate workflows and operational plans for large-scale ideas.
- Execute projects involving quantitative analysis, industry research and strategic development. Work closely with cross-functional teams to align on the global GCS Sales priorities.
- Ensure team readiness to deliver complex solutions and create a culture of sales innovation and customer success on the team.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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