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Repair Technician

New York, United States (On-site)

Repair Technician

1 Month ago • 2 Years + • Administrative

About the job

2 skills required for this role

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innovation

networking

Job Description

As a Repair Technician at Zones, you'll diagnose and repair computer equipment (desktops, laptops, servers, printers). You'll interact with customers, troubleshoot hardware/software issues, order replacement parts, and process warranty claims. Responsibilities include performing FRU-level repairs, documenting repair processes, ensuring customer satisfaction, and managing vendor interactions for parts ordering and returns. You'll also handle equipment returns, perform diagnostics, and initiate repairs as needed.

Must have:

CompTIA A+ certification
CompTIA Server+ (within 3 months)
2+ years computer repair experience
Hardware/software troubleshooting
Part ordering & returns
Customer interaction

Good to have:

Vendor certifications (IBM, HP, Lenovo, Dell, Apple)
HP or other printer repair certifications
On-site repair experience

Perks:

Comprehensive benefits package
Medical/dental/vision coverage
Life insurance
401(k) plan with matching
Paid time off

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.^TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As a Repair Technician, you will perform diagnostics and repairs on varied computer equipment, which includes Desktops, Laptops, Servers, and Printers. You will also interface with external customers and conduct both face to face and telephone evaluation of potential computer issues. Additionally, you will initiate, follow-up, and close out repair claims with vendors and ensure all parts are returned in a timely fashion.

What you’ll do as the Repair Technician:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Perform troubleshooting on variety of computer equipment and maintain the ability to diagnose a variety of computer related issues
Maintain a base level of computer repair knowledge
Utilize multiple sources to supplement knowledge on more difficult repairs
Utilize industry standard practices to diagnosis issues to determine the source of the problem
Perform computer repair at the Field Replacement Unit (FRU) level
Identify potential FRU failures
Place replacement part orders from vendors
Replace FRU and ensure that equipment is reassembled in a neat and presentable manner for the customer
Interact with customers in both face to face and electronic methods
Interview and document customer provided information to facilitate the repair process
Provide feedback to the customer during the repair process and ensure the customers understand the current status
Provide the customer with a final report of work performed and ensure the customer is satisfied with the end result
Place in-warranty and out-of-warranty claims with vendors Ensure parts are returned in a proper fashion
Place initial warranty claim with vendor through designate warranty web site
Ensure all information is correct and provided to ensure timely processing of claims
Receive replacement parts from vendor and perform request repair
Return defective parts to vendor in specified time frame and ensure claim is properly closed for payment
Perform Test & Check of equipment for Returns
Receive equipment from the Zones’ Return team
Document condition of equipment Note any missing parts or pieces that would normally be included
For any equipment open and used, perform a diagnostic on the equipment and evaluate condition Initiate repair on any equipment not up to spec
Provide the Returns team a documented status upon return of equipment

What you will bring to the team:

High School or Equivalent
CompTIA A+ certification required
CompTIA Server+ certification required within 3 month of Hire
Tier 1 Vendor (IBM, HP, Lenovo, Dell, Apple) Desktop, Laptop, and Server Repair certifications preferred
HP or other Printer repair certifications a plus
2+ years required of experience in a Computer Repair environment
Experience should include troubleshooting hardware and software issues, replacement part ordering from vendors, and processing and return of exchange parts
Experience with on-site repairs including customer facing interface is a plus

#LI-TO1

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

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