Customer Service Representative

CloudHire, a fast-growing remote employee provider in the information technology and services industry, is looking for a talented Customer Service Representative to join our team. The perfect candidate will be passionate about customer service and have experience in providing support to clients in a remote capacity. We offer the unique opportunity to work with top-tier global talent to enable businesses to scale with high-quality staff. As our company is fully remote, we offer a flexible work-life balance that adapts to your needs. Join our dynamic team and help us empower businesses around the world!

Responsibilities

• Manage incoming customer requests, troubleshoot technical issues, and guide clients through the use of our platform.
• Identify and escalate unresolved issues to appropriate internal teams for resolution, ensuring accurate documentation of customer inquiries and their resolutions.
• Communicate with clients throughout the customer journey, from onboarding through to continued platform use, to improve retention and customer satisfaction.
• Develop and maintain positive relationships with our clients, promoting brand loyalty and advocacy.
• Collaborate with various internal teams to improve client experience on the platform.
• Create and maintain client-facing documentation and educational resources, ensuring all materials are up-to-date and relevant.
• Contribute to process improvement and quality assurance initiatives in the customer support function.

• Prior experience in a customer service or support role, ideally within a remote capacity.
• Excellent written and verbal communication skills in English, with the ability to adapt communication style to suit diverse audiences and cultures.
• Proven ability to manage multiple tasks and priorities in a demanding, fast-paced environment.
• Strong problem-solving and critical thinking abilities, with a solutions-oriented mindset.
• Comfortable using customer support software and tools, including ticketing systems, live chat, and email communications tools.
• Passion for delivering exceptional customer service experiences that build loyalty and satisfaction.
• Availability to work flexible hours to accommodate clients in different time zones.

CloudHire’s mission is to create a positive and lasting impact in the world. By increasing competitiveness and efficiency in businesses, we believe that we are a catalyst for innovation across a multitude of specialties.

CloudHire works closely with its team to help you grow as much as we grow, and value your holistic development. Employees who are most successful at CloudHire take initiative, know how to identify problems and provide solutions, and always put the Team first.

With a belief that the journey to growth and greatness is ongoing, CloudHire gives employees the opportunity to continue learning and honing their skills with programs such as tuition reimbursement; mentorship programs; lunch and learns; online course subscriptions; paid industry certifications; business resource groups; and more.