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Product Support Engineer

California, United States (On-site)

Product Support Engineer

1 Month ago • All levels • Business Development

About the job

2 skills required for this role

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communication

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Job Description

As a Product Support Engineer at Tencent's CSIG, you will research industry solutions, combining customer business technology with Tencent's audio and video products to create valuable sales support materials. You'll collaborate with the business team to analyze customer media business structures, understand their needs, and provide tailored audio/video solutions for the international market (OTT, social media, games, education, etc.). This role involves industry analysis, identifying target customers, and contributing to business development. You will be responsible for creating and maintaining sales support materials and providing technical support.

Must have:

Bachelor's degree (Computer Science/MBA preferred)
Fluent English
Excellent communication & customer service
Strong research & writing skills
Analytical thinking & problem-solving
Self-motivated & responsible

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

Research industry solutions, combine the customer's business technology solutions and the characteristics of Tencent's audio and video products, sort out valuable solutions, and organize them into sales support materials.
Work closely with the business team to analyze the technical structure of the customer's media business and explore the customer's needs and value in audio and video scenarios. Provide industry solutions and cases serving the international market, such as OTT, social networking, games, education, business, etc.
Conduct industry analysis and research, find a list of customers that meet the goals, and conduct business development work;

Who We Look For

Bachelor degree or above, computer, MBA related majors are preferred.
Fluent English can be used as a working language, good communication skills and customer service awareness, and good desk research and writing skills;
Good at thinking, high business sensitivity, excellent learning ability, logical thinking ability and problem-solving ability;
Self-motivated and responsible, with passion for work, good stress resistance and team spirit.

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About The Company

Tencent

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Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world.

Founded in 1998 with its headquarters in Shenzhen, China, Tencent's guiding principle is to use technology for good. Our communication and social services connect more than one billion people around the world, helping them to keep in touch with friends and family, access transportation, pay for daily necessities, and even be entertained.

Tencent also publishes some of the world's most popular video games and other high-quality digital content, enriching interactive entertainment experiences for people around the globe.

Tencent also offers a range of services such as cloud computing, advertising, FinTech, and other enterprise services to support our clients' digital transformation and business growth.

Tencent has been listed on the Stock Exchange of Hong Kong since 2004.