Product Manager II

Azure Edge + Platform (AE+P) brings together Edge platforms, devices, and services to deliver Edge solutions, operating systems, and production infrastructure to accelerate the growth of Azure, E&D, and Microsoft’s customers worldwide. The Health & Standards (H+S) Diagnostics Platform team is at the forefront of transforming troubleshooting and debugging experiences for Microsoft customers in complex distributed cloud environments. Our mission is to power the virtuous cycle to improve deployment, performance, reliability, efficiency, sustainability across Core OS, Cloud and Edge, by building modern, AI driven solutions and platforms. This is an exciting and growing space requiring innovation, focus, and drive across technology, processes, and people!

We are looking for a Product Manager II to join our team.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

The H+S Diagnostics Platform team is seeking a Product Manager to join our Fleet Diagnostics service, which is a secure and compliant service that enables on-demand collection and analysis of diagnostics data from Azure devices, simplifying debugging and accelerating issue resolution for our customers. We’re looking for a candidate passionate about leveraging technology to build robust diagnostics platforms and solutions that deliver measurable outcomes. This cross-functional role offers a unique opportunity to fulfill a vital customer promise: empowering 1P and 3P developers and engineers with a world-class on-demand diagnostics platform to swiftly address real-world challenges.

• Oversee the entire product lifecycle, from concept to production, by defining product requirements, prioritizing features, and managing product releases and updates. Leverage data analytics and KPIs to make informed decisions, continuously improve product performance, and enhance customer satisfaction (CSAT).
• Engage directly with customers to identify pain points, gather feedback, and use insights to enhance the capabilities of the Fleet Diagnostics service. Drive adoption of the service among both 1P and 3P customers.
• Collaborate with cross-functional teams like Software Engineering, Product Management, User Research and Security to influence product strategy, define priorities, shape product direction, and design technical solutions across feature areas.
• Define success criteria for feature areas, providing strong technical leadership to drive, coordinate, and ensure alignment across organizations for complex, cross-functional initiatives.
• Harness your expertise and passion for AI to integrate advanced AI technologies into the platform. Work closely with data scientists and engineers to ensure the successful implementation of AI features.