Player Support Associate Producer

Job Title:

Requisition ID:

Job Description:

Activision is looking for a dynamic Associate Producer to join our Player Support planning and production team. We’re looking for someone with passion for growing great player experiences across customer support and gaming.

Your Mission

This Associate Producer serves as an advocate for Player Support and helps with support offerings for Activision. This role will work with production team to facilitate incident management activities and coordinate the production components for support launches. This is a great opportunity to work cross-functionally with internal and external resources to help resolve player issues!

What you can bring to the table

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:

• Organize internal production processes tailored to project scope, time, resources and dependencies
• Track project schedules, monitor production progress and provide status updates
• Partner with internal team to escalate priority issues from support channel and appropriately condition details to relevant parties
• Attend cross-functional work sessions and capture relevant details to aid with incident management readiness
• Collaborate with Activision cross-functional teams (studios, marketing, product teams, PR, legal and QA) to address contact drivers and CS reported issues
• Work with production team to facilitate iterative workflow towards releasing CS initiatives and projects
• Perform special tasks as assigned or required

Required Qualifications:

• 2+ years experience in a producer, project management, or related position in a customer service or digital agency environment
• Knowledgeable about video games and trends in the industry
• Understanding of project management methodologies (agile/scrum/kanban, waterfall).
• Outstanding organizational skills to multi-task demanding work priorities and effective use of resources
• Experienced performing in collaborative software (JIRA, Confluence, Sharepoint, Google workspace)
• Strong tasks and issue-tracking processes with attention to detail and accuracy
• Excellent communication skills, both written and verbal
• Proven organizational skills to work closely with many internal / external groups, and vendors

Nice to haves:

• Experience in a customer experience/support function
• Degree in Project Management, Communications or related
• Project management certifications (e.g., PMP, CSM)
• Experience with customer support related CRMs (Salesforce, Zendesk)
• Impressive talents to build compelling presentations and deliver to the applicable audience
• Ability to create user experience documentation, user flows and wireframes
• Passion for video games

At Activision, we strive to create the most iconic brands in gaming and entertainment. We’re driven by our mission to deliver unrivaled gaming experiences for the world to enjoy, together. We are home to some of the most beloved entertainment franchises including Call of Duty®, Crash Bandicoot™, Tony Hawk’s™ Pro Skater™, and Guitar Hero®. As a leading worldwide developer, publisher and distributor of interactive entertainment and products, our “press start” is simple: delight hundreds of millions of players around the world with innovative, fun, thrilling, and engaging entertainment experiences.

We’re not just looking back at our decades-long legacy; we’re forging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate, creative, and diverse teams within our organization. 

We’re in the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater — this could be your opportunity to level up. 

Ready to Activate Your Future?

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!  Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.  You can learn more by visiting https://www.benefitsforeveryworld.com/.