Payments Monitoring Operator

Growe welcomes those who are excited to: 

• Monitor payment traffic in real-time, handle emergency alerts;

• Reroute traffic fast and accurate according to instructions and current state of payment providers;

• Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve issues;

• Document changes on the payment providers side and internal distribution (cashier including buttons order, providers distribution, on\off, payment flows, etc.);

• Dive into current payment flows, methods, existing monitoring, provider prioritization, etc;

• Announce critical changes in payment flow, closed shift report;

• Perform own cashier payments test and together with locals.

We need your professional experience:

• At least Pre-Intermediate level of English;

• Work experience in the same position or in Fintech \ E-commerce \ PSP is an advantage;

• Understanding how a payment system works;

• Good Excel user;

• Experience in written communication with foreign customers or partners;

• Experience in work with Grafana, Tableau is a plus.

We appreciate those skills and personal features: 

• Attention to detail is a must;

• Fast learner with persistence and multitasking skills;

• Good communication skills;

• Ability to quickly assimilate large amounts of information;

• High level of responsibility;

• Ability to make fast decisions.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.