Partner Operations Manager

3 Months ago • 5 Years + • Operations • Undisclosed

Job Summary

Job Description

ByteDance seeks a Partner Operations Manager to oversee the performance of Content Review's extended workforce. This role involves strategizing, governing, and executing operational excellence within the Global Partnership Management team at Trust and Safety. Responsibilities include ensuring program success, holding partner sites accountable, managing vendor relationships, and driving operational improvements. Travel is required at 50-70%.
Must have:
  • 5+ years managing outsourced partner relationships
  • Experience in people management
  • Fluent in Japanese
  • Proficient in English
  • Bachelor's degree or higher
Good to have:
  • Operations Management, Program Management, Large scale transformation project experience
  • Strong communication and influencing skills
  • Experience in large-scale operations across multiple domains
  • Ability to think critically and problem-solve

Job Details

Responsibilities
ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. 2012年に設立されたByteDanceは「inspire creativity and enrich life」をミッションに掲げています。ByteDanceはTikTok、Helo、Ressoなどの多くの製品に加え、Toutiao、Douyin、Xiguaなど中国市場のみで使用できるプラットフォームを所有しています。ByteDanceはこれらのプロダクトを通じて、人々がコンテンツとつながり、コンテンツを消費し、コンテンツを創造することをより簡単で楽しいものにしました。 Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. 「創造」はByteDanceの中心となる価値観です。私たちのプロダクトは想像力を広げるためのもので、これはイノベーションを可能にするチームにも共通することです。私たちは「Inspire Creativity and Enrich Life」をミッションとし、日々その達成を目指しています。先の見えない挑戦でも、私たちにとっては、学び、イノベーションを起こし、チーム一丸となって成長するチャンスです。ByteDanceでは、共に創造し、成長します。それが私たち自身、会社、そしてユーザーの皆さんにとって、インパクトをもたらす方法だからです。私たちと一緒に働きませんか。 It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. About the Team / チームについて The Global Partnership Management team at Trust and Safety is responsible for the strategy, governance, and operations performance of Content Review's extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards, and guidelines to keep our community safe. Trust and Safetyのグローバルパートナーシップマネジメントチームは、地域全体にわたるコンテンツレビューにおける戦略、ガバナンス、およびオペレーションパフォーマンスの対応をしています。サプライヤーと関わり、オンボーディング、トレーニング、標準、およびガイドラインを提供して、コミュニティを安全に保つために働きかけ、効率化をはかることを目的としています。 Responsibilities / 業務内容 1. You will ensure the program/project is successful through strong service delivery of core OKR/goals ( Latency, quality, wellness) 2. You will hold the partner site accountable and help a set clear path toward operational excellence 3. You will ensure adherence to budget and accurate financial accounting of vendor partner production, training, and other expenses 4. You will own a partner relationship for outsourcing performance, including monitoring delivery, and vendor performance management. This includes identifying operational and performance risks and mitigations proactively within the assigned sites and/or lines of businesses 5. You will crisply articulate site performance and any remediation plans to an executive-level 6. You can manage multiple responsibilities simultaneously and effectively, and efficiently prioritize and meet deadlines 7. You demonstrate Operational Excellence experience and focus on continuous improvement by re-engineering site-level processes as needed (i.e. WFM, floor management, workload prioritization, etc.) 8. You can manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures 9. The ability to travel 50%-70% is required for this role 1. プログラム/プロジェクトが成功するよう、定められたOKRまた、その他の指標(レイテンシー、品質、ウェルネスなど)を達成する 2. パートナーに責任を持たせ、オペレーショナルエクセレンスへの明確な道筋を設定する 3. ベンダーパートナーの管理、トレーニング、その他の費用について、予算の遵守と正確な財務会計を確保する 4. アウトソーシングのパフォーマンスの管理をする:配信の管理・べンダーのパフォーマンス管理をする。割り当てられたサイトおよび/または事業ライン内で運用およびパフォーマンスリスクと緩和策の特定を含む 5. 現場のパフォーマンスと改善計画を上層部へ報告する 6. 複数の責任を同時かつ効果的に管理し、優先順位を付けて締め切りを守る 7. オペレーショナルエクセレンスの経験を示し、必要に応じてサイトレベルのプロセス(WFM、フロア管理、ワークロードの優先順位付けなど)を再設計して継続的な改善に焦点を当てる 8. 様々なベンダーや内部ステークホルダーとの関係を構築し管理する 9. このポジションの想定主張頻度は50%〜70%となっており、出張対応ができる方
Qualifications
Minimum Qualifications / 最低条件 1. This role will be JP-based 2. JP fluent / ENG proficient 3. Bachelor's degree or above 4. Minimum 5 years of experience managing outsourced partner relationships along with people management experience 1. 東京オフィスでの勤務を想定しています。 2. 日本語流暢レベル・英語ビジネスレベル 3. 4年制大学卒業、またはそれ以上 4. 最低5年のアウトソーシングパートナー管理およびピープルマネジメント経験 Preferred Qualifications/歓迎条件 1. Operations Management, Program Management, Large scale transformation project experience 2. Strong oral and written communication and influencing skills and can navigate a global organization, influence stakeholders, and affect outcomes. You can gain trust and influence with limited direct authority; 3. experience in large-scale operations working across or coordinating with multiple domains and business units; 4. Ability to think outside the box, multitask, and work well under pressure, identify issues, and work to resolve them in partnership with business leaders. 1. オペレーション管理、プログラム管理、大規模な変革プロジェクトの経験 2. 優れたコミュニケーションスキルを持ち、外部・内部のステークホルダーと円滑にやりとりができる方 3. 大規模なオペレーション下にて複数のドメインやビジネスユニットとのやりとり、また調整をした経験 4. 柔軟な思考を持ち、マルチタスクができ、プレッシャー下でもうまく働ける方。また問題を特定し、ビジネスリーダーと協力して解決する能力をお持ちの方 D&I ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDanceは、従業員がそれぞれのスキル、経験、独自の考え方に基づき評価されるインクルーシブな環境作りを推進しています。私たちのプラットフォームは世界中の人々を繋げる特徴があり、それは私たちの職場環境においても同様です。ByteDanceのミッションは創造性を刺激し、喜びをもたらすことです。その実現のために、組織内の多様な意見を敬意をもって受け入れ、また、私たちに関係する様々なコミュニティーを反映した職場作りに取り組んでいます。私たちはこの考え方を最も大切にしており、応募される方も同様であると信じています。また、ByteDanceは、採用プロセスの間、応募される方に適切なサポートを提供することにも取り組んでいます。

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