Operations Associate

2 Days ago • All levels

About the job

Summary_{By Outscal}

Location: Remote (Preferably Mexico City, Guadalajara, Monterrey, Queretaro, or Puebla)*

Company Overview:
At Scale we're not just building a team—we're building the future. Our mission is to accelerate the development of AI applications, revolutionizing industries, and shaping tomorrow's landscape. We hire considering three important aspects: Merit, Excellence, and Intelligence. We believe that better data is the cornerstone of powerful AI models, leading to faster deployment and tangible results

We’re a technology start-up based in San Francisco that is making waves globally. With operational hubs spanning the US, Mexico, Argentina, UK, Hungary, and Germany, we're a diverse and dynamic force driving innovation on a global scale. Our team of over 850 trailblazers includes over 250 talented individuals in Mexico alone, each contributing their unique expertise to our collective success.

Teaming up with industry leaders in the field of AI and technology, we stand at the forefront of innovation. Click here to learn more about our customers. But it's not just our partnerships that set us apart—it's our unwavering commitment to teamwork, collaboration, ambition, and innovation. Together, we're breaking boundaries, pushing limits, and redefining what's possible in the world of AI.

Join us on this incredible journey and become part of something truly extraordinary.

Check out the job description below and discover how you can make your mark in shaping the future of AI with Scale.

Job Summary:

Join our expanding MX team as an Operations Associate and become part of something truly extraordinary. Check out the job description below and discover how you can make your mark in shaping the future of AI with Scale.

As a member of our operations team, you will be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others.

You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments. You’ll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily operations.

The ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results.

You will:

Build and drive some of our most critical operational processes.
Own the day-to-day delivery of customer commitments.
Create an effective feedback loop between the front line, product, strategy, and customers.
Collaborate with stakeholders to improve processes for new and existing customers

Ideally you'd have:

Advanced English skills.
Industry experience (+2) in an operational role and/or a top-tier consulting firm.
An undergraduate degree with an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business.
An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results.
Analytical, planning, and process improvement capability.
Experience with reading SQL, or have demonstrated analytical skills.