Manager, Broadcast Operations & Transmission

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

About the role

As a Manager for the Broadcast Operations & Transmission team at Netflix, you will lead and manage a diverse team of full-time employees and contractors dedicated to ensuring the seamless operation and transmission of our live broadcast events. Your role will involve overseeing the team responsible for planning, executing, and running the event operations at Broadcast Operations Centers and remote locations. You will also be accountable for collaborating in cutting-edge broadcast technologies and workflows while fostering a collaborative and innovative team environment. 

You will guide your team through the complexities of live event transmission, ensuring high-quality and reliable broadcast operations. This includes managing personnel involved in both on-site and remote functions. By working closely with cross-functional teams, you will drive initiatives that enhance our broadcast capabilities and support the scaling of our live streaming efforts. Your leadership will be pivotal in maintaining operational excellence and pushing the boundaries of the Live Broadcast Technology group.

Responsibilities

• Oversee broadcast operations assignments and work shifts, including engineering operations and personnel management.

• Review event calendars, assign resources (operators, equipment, utilities), and manage logistics, ensuring accurate scheduling and team member availability.

• Manage the relationship and budget between Netflix and our MSP for TX operations labor.

• Coordinate broadcast operations activities during additional events, such as test events, opening and closing ceremonies, and official announcements.

• Handle administrative tasks and service orders, while managing budgets to guide operational decisions that enhance scalability and cost-effectiveness.

• Engage and collaborate with third-party transmission companies and contractors to ensure seamless operations and high-quality service delivery.

• Collaborate with broadcast engineering and broadcast  systems teams to develop workflows and features that enhance automation and operational efficiency.

• Monitor progress, manage risks, and resolve issues promptly, escalating urgent matters as necessary.

• Build and maintain strong relationships with key stakeholders to ensure effective collaboration throughout the project lifecycle.

• Conduct post-event assessments to evaluate broadcast operations, identifying successes and areas for improvement.

Qualifications

• 10+ years of experience in a management, coordination or supervisory role in live Broadcast Operations.

• Proven leadership skills with the ability to inspire and motivate a diverse team to achieve common goals.

• Strong problem-solving abilities, with a knack for identifying issues and implementing effective solutions in high-pressure situations.

• Experience with common transport mediums such as, private fiber networks, WAN, Satellite, Cellular Bonding, LEO etc.

• Experience with Cloud and COTS based broadcast systems like AMPP, TAGvs, Zixi Broadcaster etc.

• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships with team members, stakeholders, and external partners.

• Strong understanding of digital audio/video fundamentals, compression technologies, and distribution formats.

• Experience with video transport protocols such as SDI, SMPTE-2110, RTP, RTMP, SRT, Zixi, RIST, HLS, and MPEG-DASH.

• Expertise in broadcast workflow technology, including transmission and contribution feeds, routing, format validation, and conversion.

• Advanced knowledge of networking fundamentals, with the ability to support, maintain, and troubleshoot IP-based workflows.

• Strong organizational skills and attention to detail, with the ability to prioritize tasks in a fast-paced, live broadcast environment.

• A proactive mindset with a commitment to continuous learning and staying up to date with emerging broadcast technologies.

• Availability to work flexible hours, including evenings, weekends, and holidays, as required for live broadcast schedules.

• Demonstrated ability to manage multiple concurrent projects from inception to completion, including managing third-party vendors.

Nice-to-have

• Experience with cloud-based broadcast solutions and streaming technologies.

• Familiarity with emerging technologies such as AI and machine learning applications in broadcast operations.

• Certification in project management (e.g., PMP, PRINCE2) or relevant technical certifications.

• Experience working in a global or multicultural environment, with an understanding of international broadcast standards and practices.

• Knowledge of scripting or programming languages for automation and workflow optimization.

• Experience in crisis management and the ability to handle unexpected challenges during live broadcasts.

• Background in media production or content creation, providing a broader perspective on the broadcast ecosystem.

• Understanding of regulatory compliance and industry standards related to broadcasting and media distribution.

• Experience with data analytics and performance metrics to drive operational improvements.

• Participation in industry forums or networks, demonstrating a commitment to professional development and industry engagement.

is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.