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Loyalty Manager

Loyalty Manager

56 Minutes ago • 6-8 Years • Operations

About the job

6 skills required for this role

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foundation

budget-management

innovation

resource-allocation

risk-management

resource-planning

Job Description

Playtika seeks a Loyalty Manager to oversee and lead the Caesars Slots Loyalty program, enhancing player experience and Caesars brand awareness. Responsibilities include managing program launch, interacting with third parties and internal teams (R&D, product, marketing, etc.), post-launch management, performance monitoring, and marketing promotions. The role requires overseeing pre-launch activities, budget planning, coordination with various teams, and ensuring optimal player support. Post-launch, the manager will manage promotions, introduce new features, analyze program data, and identify improvement opportunities. Gaming industry experience is advantageous.

Must have:

Manage Caesars Slots Loyalty program launch and post-launch operations
Coordinate with internal and external stakeholders
Monitor program performance and player feedback
Manage program budget and resources
Knowledge of Loyalty program specifics and methodologies

Good to have:

Gaming industry experience

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.

With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.

Responsibilities:

The carrier of this role will be responsible to oversee and lead Caesars Slots Loyalty program with the objective of enhancing the players experience and Caesars brand awareness and long term success.

The role will cover a range of aspects including:

Manage the process of the program’s launching while interacting with ext. 3^rd party and all internal studio’s involved functions (i.e., R&D, product, marketing, Economy, Monetization)
Post launch, program’s management and orechstration of activities including program’s performance monitoring, player’s feedback, marketing promotions, etc.

Overseeing the pre-launch phase of the Loyalty program including coordination of all activites and stakeholders, including:
- Coordinaiton with the 3^rd party based on agreed SOW
- Budget planning and coordination with finance and accounting
- Coordintion with product team on releases content and timeline
- Ensuring readiness of plan from Economy, Monetization and operations teams for optimal players experience
- Coordination with marketing, copy and art teams for readiness of program deliverables (selection of program rewards, players communicaiotn, social media content)
- Working with Business Analyst team to ensure availability of reporting tools and platforms to monitor and track program’s performance
- Working with Customer Support team to ensure post launch optimal players’ support services.
Oversee and ongoing management of the post-launch phase including:
- Management of program’s promotions with the objective of maximizing players’ engagement, retention and growth.
- Leading cross functions work with the objective of Introducing new features and capabilities of the Loyalty program based on players’ feedback and preferences.
- Close monitoring and analysis of program’s data (from all channels) to ensure high program’s performabce and identify opportunities for improvements.

Requirements:

Knowledge and understanding of Loyalty program’s specifics and methodologies (Gaming industry experience is an Advantage).
Strategic planning: Developing long-term strategies aligning with organizational goals.
Budget management: Managing large budgets, ensuring efficient resource allocation.
Risk management: Identifying and mitigating risks throughout the program lifecycle.
Process improvement: Analyzing and enhancing processes for better efficiency and effectiveness.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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About The Company

Playtika

107 Active Jobs

For a decade Playtika has been a pioneer in the games industry with more than 34 million monthly active users across a portfolio of casual games titles. We were among the first to offer free-to-play games on social networks, and shortly after, on mobile platforms. Playtika creates disruptive gaming experiences that are reshaping the gaming landscape using cutting-edge technologies in Live-Ops, Data Analytics and Performance Marketing. As a digital entertainment powerhouse, Playtika processes 9TB of data daily. Our creative team translate data-driven insights into customized story lines that deliver exciting challenges and surprising thrills, at every twist and every turn. We move fast, seizing new opportunities, pushing boundaries and leveraging the technology and talent we’ve acquired along the way. At Playtika, we are storytellers and coders, artists and data-scientists, explorers and strategists. We don’t just build games, we bring them to life. We create infinite ways to play. Headquartered in Herzliya, Israel, Playtika has over 3700 employees in offices worldwide including Ramat Gan, Berlin, , Warsaw, Vienna, Helsinki, Chicago, Las Vegas, Santa Monica, Sydney, Kyiv, Bucharest, Minsk, Dnepr, and Vinnytsia.