Junior IT Support Engineer - Fixed Term Contract

Position Summary, Responsibilities and Expectations:

• Provide first-line IT support for internal employees, troubleshooting hardware and software issues in both Windows and MacBook environment, including printers, AV equipment, and other office technology.
• Assist with troubleshooting and resolving issues related to cloud-based solutions such as Microsoft Office 365 cloud services, Smartsheet, Adobe suite of applications, etc.
• Perform routine maintenance, software updates, and hardware repairs to ensure the optimal performance of all IT systems.
• Assist with setting up new hardware and software for employees, including system installations and configurations.
• Help maintain and manage IT inventory, ensuring all assets are properly tracked and maintained.
• Document and report on IT issues, solutions, and updates for internal knowledge sharing.
• Collaborate with the IT team to improve systems, processes, and tools to enhance productivity.
• Support the development and implementation of IT policies and procedures.
• Provide general technical support, both remotely and in-person, to ensure the smooth operation of daily workflows.
• Assist with user training on IT systems and tools as needed

Essential Skills and Experience:

• Hold a degree in Computer Science, Information Technology, or a related field (or have rockstar experience that proves your knowledge).
• Minimum 2 years of experience in IT support, desktop support, or a related field.
• Strong troubleshooting skills in a MacBook environment, including experience with peripherals like printers and Logitech AV equipment.
• Some experience with cloud-based solutions such as Google Workspace, VDI solutions, Slack, Jira, Notion, and Rippling.
• Basic understanding of networking principles, including Wi-Fi and VPN troubleshooting.
• Familiarity with IT ticketing systems and an ability to track and resolve support requests effectively.
• A desire to learn and grow, with a proactive approach to expanding technical skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work independently and as part of a collaborative team.
• Excellent communication skills and a positive attitude toward customer service.
• Hands-on experience administering Microsoft Office 365 cloud services with an emphasis on MS Exchange, MS Skype for Business, SharePoint online, etc.
• Experience managing telephony system (ShoreTel, RingCentral, Five9’s, etc)