Job Description

We’re seeking an experienced IT support technician person to join us on this journey, using their technology skills to make us even more efficient. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Responsibilities

Provide first-line technical support to employees via phone, tickets and in person.
Diagnose and resolve hardware, software, and network issues on time.
Installed, configured, and maintained operating systems, software applications, and hardware for Windows and macOS
Perform routine maintenance and updates on company computers, printers, and other IT equipment.
Assist in setting up and maintaining user accounts and permissions, including Microsoft 365, Atlassian, etc.
Installation, support and maintenance of the server hardware and software infrastructure.
Ensure the security of the IT infrastructure by implementing and maintaining security protocols, including Intune and Mosyle configuration.
Document and track issues using a ticketing system, ensuring timely resolution.
Provide training and support to employees on using IT systems and software.

Qualifications

Proven experience as an IT Support or in a similar role.
Strong knowledge of Windows and Mac operating systems.
Familiarity with network configurations, including routers, switches (HP, Aruba), and firewalls (Checkpoint)
Experience with troubleshooting hardware and software issues.
Experience in public Cloud infrastructure (AWS) and private virtual infrastructure (Nutanix)
Basic understanding of cybersecurity principles and practices (ISO27001).
Proficient in managing, using, and supporting Microsoft Office 365 productivity software.
Excellent problem-solving skills and attention to detail.
Strong communication skills and ability to explain technical difficulties to non-technical users.
Ability to manage time effectively and handle multiple tasks simultaneously.
Availability to work flexible hours, including occasional evenings or weekends –although this is not often required.
Written and spoken fluency in English.

Other information

Placement: Sunny Malaga.
Desired Start: As soon as possible.
Candidates must be legally authorized to work in the EU

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About us

RAW is a new studio with a conviction to create something that stands out in the sea of sameness. We develop innovative, easy-to-understand and highly entertaining slot games for the gaming industry. We were founded in March 2021, by well-known industry experts with strong investment backing.

At RAW iGaming, we believe in the fundamental principles of equality and diversity. We are committed to fostering an inclusive environment where everyone, regardless of gender, race, age, sexual orientation or beliefs, is respected and valued. This commitment is integral to our culture and drives our efforts to ensure equal opportunities and create a diverse and dynamic workforce.

About The Company

The saying is: you shouldn’t bring a knife to a gunfight. Implying that you should bring a gun. But why stop there? Bring a bazooka, a sniper rifle or, heck, a tank. With lasers. That can fly. It’s not cheating to choose a smarter tool. Something more effective and innovative. To survive as an operator in this highly competitive industry, you must dare to stand out in the sea of sameness. That’s why you need RAW.

RAW is an idea and philosophy of how and what you truly need to differentiate your player offer. Built from the raw, using one-part insane creativity and one-part commercial sanity. Always designed with simplicity in mind, making our games easy to understand and play. By combining familiar elements with drastically different elements, we let you revitalise, renew and reinforce your entertainment offer.

To get the edge you have to truly dare something new, something innovative, something that blows your players socks, shirts and hats off. That's why we deliver games that stand out. Let's talk.