Inside Sales Advisor
Job Summary
Job Description
The Inside Sales Advisor at Tesla educates and guides potential customers through the vehicle purchase process, acting as an expert on Tesla products and the direct-from-manufacturer sales model. Responsibilities include communicating with customers via chat, email, and phone; qualifying leads; scheduling test drives; managing individual sales pipelines; meeting monthly metrics; coordinating with Tesla stores; staying updated on industry trends; and utilizing Tesla's CRM system. The ideal candidate possesses exceptional communication skills, a passion for the Tesla brand, and strong sales experience.
Must have:
- Excellent communication skills
- Lead qualification expertise
- Sales pipeline management
- Meeting sales targets
- CRM proficiency
- Product knowledge
Good to have:
- Bachelor's degree
- Technical aptitude
Perks:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Global Employee Assistance Program (EAP)
- Wellbeing Resources
- Employee Vehicle Purchase Program
- Model 3 Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts
- Employee Referral Program
2 skills required
Job Details
What to ExpectWhat You’ll Bring
The role of the Inside Sales Advisor is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle purchase and configuration process. Inside Sales Advisors have the incredible opportunity to advise potential Tesla customers, while honing their abilities in lead qualification.
We expect members of this team to become experts in our products and the direct-from-manufacturer sales model that has made Tesla an innovator in the automotive industry. The ideal candidate will possess a passion for the Tesla brand and mission, exceptional interpersonal communication skills, unshakeable moral fortitude, and a strong awareness of professional behaviour when supporting customers.
What You’ll DoWe expect members of this team to become experts in our products and the direct-from-manufacturer sales model that has made Tesla an innovator in the automotive industry. The ideal candidate will possess a passion for the Tesla brand and mission, exceptional interpersonal communication skills, unshakeable moral fortitude, and a strong awareness of professional behaviour when supporting customers.
- Communicate with current and prospective customers via chat, email and phone to nurture and prepare them for a vehicle purchase
- Receive and respond to inbound leads to assess the prospect's needs, qualify the opportunity, and schedule the test drive experience
- Conduct business dealings in a way that creates a superior customer experience that represents the Tesla brand values
- Being responsible for individual pipelines, conducting follow ups as necessary
- Develop and maintain a sales pipeline achieving both personal and group monthly metrics in conjunction with the field Sales teams
- Coordinate with multiple Tesla stores and locations to manage schedules and resources
- Keep up with industry trends and best practices, including utilization of new technology and web resources
- Work with the technical departments to understand current vehicle and production talking points
- Utilize, update and maintain the integrity of information in Tesla's CRM system
- Contribute to the continuous improvement of processes and procedures to advance the mission, business model, and Tesla brand
- Provide feedback and recommendations based on direct experiences with current and potential customers
- Strong team-player
- Excellent relationship management, interpersonal and communication skills
- Ability to prioritize effectively and handle shifting priorities in a fast-paced sales environment
- Attention to quality and detail
- 1-3 years’ of Inside Sales experience or Bachelor’s degree preferred
- Evidence of exceptional ability
- The ability to explain complex technical concepts in a clear a concise way
- Proven track record to meet or exceed targets and goals
- Positive and energetic phone skills, excellent listening skills, strong writing skills, grammatical aptitude
- Proficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications)
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Singapore is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Model 3 Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company.
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