Field Service Technician
Job Summary
Job Description
Nielsen is hiring a Field Service Technician in St. Charles, MO. Responsibilities include establishing relationships with Nielsen families, installing and maintaining measurement equipment, troubleshooting technical issues, collecting and reporting audience data using proprietary software, educating panel members on equipment usage, and negotiating cooperation for additional participation in Nielsen samples. The ideal candidate possesses excellent customer service, organizational, and problem-solving skills, along with some technical expertise in consumer electronics and software. A valid driver's license is required. This role involves on-site work, building and maintaining relationships with clients, and ensuring the accurate collection of vital audience data.
Must have:
- Read and write English
- Lift television sets
- Technical skills (consumer electronics, software)
- Superior customer service
- Organizational and time management skills
- Problem-solving and troubleshooting
- Valid driver's license
Perks:
- Health & wellness plans
- 401(k) with company match
- Generous paid time off
- Company car (if qualified)
- Discretionary incentive/bonus
2 skills required
Job Details
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Nielsen - HIRING IMMEDIATELY! Field Service Representative
We provide our clients with the deepest understanding of audiences—and we can't do that without our Panel Recruitment and Field Operations teams. They work in-person to build important connections with current panelists, who provide the vital data that powers businesses, and recruit new panelists.
Candidates must be located within the St. Charles, MO area to be considered for this opportunity.
What are some Field Service Technicians Responsibilities:
- Establish and maintain long term relationships with assigned Nielsen Families/Households.
- Install Nielsen measurement equipment in newly assigned Nielsen Families/Households.
- Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data.
- Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively.
- Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory.
- Accurately collect and report demographics and audience information using Nielsen proprietary software.
- Educate and coach Panel Members on proper operation and usage of Nielsen equipment.
- Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.
What are the Qualifications:
- Must be able to read and write in English
- Ability to bend and lift television sets.
- Some technical skills which may include: previous experience with consumer electronics, software systems, and networking knowledge.
- Superior customer service skills.
- Organizational and time management skills.
- Identify problems and troubleshoot data/equipment.
- Minimum High School Diploma/GED OR 2+ years equivalent work experience.
- Must have a valid Driver’s License.
Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans for full-time employees, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.
A reasonable estimate of salary for a new employee to be offered this role would be $42,500, which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
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