Remote Bilingual Customer Experience Specialist

3 Weeks ago • All levels • Broadcast • Undisclosed

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Job Description

Nielsen seeks a Bilingual Customer Experience Specialist (English/Spanish) for a remote, full-time position based in Mexico. This role involves handling inbound and outbound calls, scheduling, data collection, basic troubleshooting, and providing action reminders. The successful candidate will adhere to productivity, performance, and quality standards, contributing significantly to Nielsen's global market research efforts. The position requires excellent customer service skills, strong attention to detail, and the ability to work independently while meeting deadlines. Initial in-person orientation will be in Mexico City; thereafter, work will be from home with provided equipment. This role offers flexibility and the chance to contribute to global market insights.

Must have:

Bilingual (English/Spanish)
Excellent customer service
Data collection & analysis
Call handling (inbound/outbound)
Problem-solving skills
Adherence to quality standards

Perks:

Remote work
Equipment provided
Flexible schedule

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting Work-From-Home Opportunity: Bilingual Customer Experience Specialist at Nielsen supporting our Mexico operation.

This dynamic role involves handling both inbound and outbound calls, performing essential tasks such as scheduling, data collection, basic troubleshooting, and providing action reminders. Working within set guidelines, you'll be expected to meet high standards of productivity, performance, and quality, making a significant impact on Nielsen's global market research efforts.

We have openings for multiple shifts and experience levels

Location Information

Remote work in Mexico (Home-based)
Day 1 Orientation: In-person at our Mexico City office

Why You'll Love This Role at Nielsen

Full-time, flexible position based in Mexico
Work from your home office after initial orientation
Equipment provided by Nielsen
Flex your bilingual skills daily (English and Spanish)
Engage with diverse customers and contribute to global market insights
Develop valuable skills in customer service and data collection
Be part of the company that measures and analyzes what consumers watch

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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