Engineering Manager - (FE) - Handover and Solve

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Leading and coaching a motivated team of 7 engineers
• Leading the break-down and delivery of large projects
• Operate service(s) with excellence
• Work with senior members of the group to guide the technical vision
• Support team growth via feedback and reviews
• Design, develop and deploy solutions and hands-on software development– working closely with leads, designers, and product managers
• Foster an impactful team via an effective code review culture, knowledge sharing, design showcases, and process improvements
• Promote a safe and productive team culture with a focus on collaboration and open communication
• Advocate for engineering needs to non-technical partners within the group

You're probably a match if you have:

• Experience or genuine interest in supporting users (both internal and external users)
• Experience in working with diverse stakeholders (both technical and non technicals)
• Validated experience in technical people leadership, making sound decisions and delivering outcomes on technical projects
• Success in leading cross-disciplinary teams (frontend and backend), from mid to senior levels
• Exceptional problem-solving skills, with the ability to break large projects down into smaller ones and deliver on them through others.
• Exceptional communication and team collaboration skills, both written and verbal.
• Firmly grounded computer science and engineering fundamentals including concurrency, multithreading, data structures, solution design, architecture, and design patterns.

It would be great if you had (though not essential):

• An interest in customer support systems

About the group

The User Help Experience group is a dynamic team focused on empowering 200 million users by providing tools and resources for efficient problem-solving. With the goal of supporting 1 billion users, we need to create user-centered solutions that enhance experiences.

Central to our mission is a commitment to experimenting with AI technologies, enabling us to address user challenges with smart, responsive solutions. Collaboration across disciplines like data, machine learning, AI, product management, and design enables the team to tackle complex problems and enhance user experiences through shared insights.

In summary, the User Help Experience group is dedicated to innovation, user empowerment, and teamwork, creating an ecosystem for extraordinary outcomes and enhanced user experiences.

About the role

As the Engineering Manager, you'll lead an innovative team focused on exceptional user support. This year, exciting projects include implementing live chat for improved real-time communication and developing a consent management system to prioritize user privacy and data protection. Prepare to guide your team through these transformative initiatives!

This role is open to candidates based in Sydney or Melbourne. 

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.