Disneyland Resort Hotels Pool Concierge

Job Summary:

Responsibilities:

• Actively greet Guests as they enter the Pool area and assist in locating and setting up seating for them 
• Promote teamwork and cultivate a harmonious working climate 
• Recognize and address potential intoxicated or disorderly Guests 
• Accurately handle and report employee Guest accidents 
• Respond accurately to any hotel emergency or safety situation 
• Maintain Pool area by aligning lounge chairs, filling water stations, picking up towels, replacing towels, etc. 
• Focus on Guests as the top priority to be aware of their needs at all times and respond immediately to all requests 
• Greet Cabana Guests upon arrival, escort to their Cabana, and notify the server 
• Acts as a liaison between the Guests and any department necessary, Resort wide 
• Assist with dining/event reservations, room readiness, sunglasses cleaning – passing of amenities – replenishing/straightening of towels etc. 
• Maintain cleanliness and order of the Fitness Center

Basic Qualifications:

• You must be at least 18 years of age to be considered for this role
• Possess a positive, polished, outgoing, and friendly personality 
• Strong technical abilities 
• Ability to work cohesively with other Cast as part of a team 
• Strong written and verbal communication skills 
• Passion for serving others and proven problem-solving skills while maintaining professional etiquette 
• Ability to partner efficiently with other operating departments 
• Proven ability to prioritize and coordinate work assignments 
• Be active in the role of safety and security. Be cognizant of all emergency-reporting procedures 
• Ability to work a flexible work week including nights, weekends and holidays 

Preferred Qualifications:

• One year of experience in a customer service or restaurant environment

Additional Information: