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Customer Success Manager, Texas, District Team

United States (Remote)

Customer Success Manager, Texas, District Team

2 Hours ago • All levels • Education

About the job

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Job Description

This Customer Success Manager role at Quizizz focuses on partnering with K-12 schools in Texas. Responsibilities include managing renewals, engaging stakeholders, demonstrating product ROI, mitigating churn risks, identifying growth opportunities, collaborating with cross-functional teams, tracking progress, and driving product usage. The role requires deep understanding of Texas education, including TEKS, funding sources, and legislation. The ideal candidate will build strong relationships with Texas educational leaders and proactively manage a large volume of accounts with varying ARR.

Must have:

Strong relationships with Texas educational leaders
Deep understanding of TEKS
Knowledge of Texas funding sources
Knowledge of Texas education legislation
Proven ability to navigate regional priorities
Reside in Texas

Perks:

100% healthcare coverage
Competitive compensation
Unlimited PTO
Flexible remote/hybrid work
Additional health, financial, and professional development benefits

About Us

Quizizz is a global learning platform on a mission to help teachers motivate every student in the world. Our customers span K-12, higher education, and corporate settings. Every month, Quizizz is used by more than 50M monthly active users in 100+ countries. In the U.S. alone, Quizizz is used in over 80% of K-12 schools. We are a high-growth, profitable SaaS company backed by leading venture investors, including Tiger Global, GSV, Nexus Venture Partners, and others.

With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.

Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.

What you'll do…

Own the Renewal Process: Proactively manage and drive renewals for your district accounts, ensuring a seamless and positive experience to maintain long-term partnerships.
Strategic Stakeholder Engagement: Build and nurture relationships with key customer stakeholders to identify their priorities, address concerns, and highlight the value of our solutions.
Deliver Value-Driven Conversations: Regularly demonstrate the ROI and impact of our products by aligning customer goals with our platform's capabilities to reinforce the value proposition.
Mitigate Churn Risks: Identify at-risk accounts early through health checks and engagement signals, and implement tailored action plans to re-engage and retain them.
Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives.
Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth.
Track & Report Progress: Monitor key metrics (e.g., product adoption, usage, health scores) to track progress, report outcomes, and guide conversations that drive retention and expansion.
Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
Initiate proactive outreach to encourage and boost product adoption.
Maintain regular engagement through various touchpoints throughout the customer journey.
Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.

Must have’s...

Strong relationships or experience working with Texas-based educational leaders, including districts, ESCs (Education Service Centers), or charter organizations.
Deep understanding of Texas Essential Knowledge and Skills (TEKS) and their impact on instructional goals and practices.
Familiarity with Texas-specific funding sources, including state and federal programs such as the Foundation School Program (FSP), Title funding, and ESSER allocations.
Knowledge of Texas education legislation and policies that affect district and school-level decision-making, with the ability to anticipate and respond to potential challenges or opportunities.
Proven ability to navigate and leverage regional priorities to support customer renewals and drive expansion efforts across Texas school districts.
Must reside in Texas.

Working at Quizizz

- 100% healthcare coverage for you and your dependents.

- Competitive compensation.

- Unlimited PTO and flexible remote and hybrid work.

- Additional health, financial, and professional development benefits.

If you are looking for an opportunity to make an impact in the education technology space and contribute to the growth of a fast-paced and innovative company, Quizizz is the perfect place for you. Join us in creating engaging learning experiences that inspire students worldwide!

Quizizz is an equal opportunity employer and we believe diversity is key to our success.

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About The Company

Quizizz

16 Active Jobs

Quizizz is a teaching platform that lets you deliver instruction that's relevant for every student with a boost from AI. With Quizizz, educators can plan engaging yet rigorous quizzes, lessons, or activities for any grade level or subject in minutes.

With over 50 million users across 150 countries, our global platform has been empowering educators to motivate and engage learners around the globe since its inception. We started by building features to gamify learning and make different assessments engaging and fun.

Today, educators can plan their content in seconds, not weekends, with Quizizz AI and our vast library of over 400 million questions while having the flexibility to accommodate every student's needs with read-aloud, audio responses, translation, and leveled text. Keeping our core of motivating every learner, we offer multiple gamified-for-growth elements such as Power-ups, Team Mode, Leadership Boards, etc.

Our platform is secure, with multiple platform integrations, SSO, and relevant offerings available for schools and districts.

We make it possible. Teachers make it personal.

Join our mission at www.quizizz.com and use your ideas to shape the future of learning.