Customer Success Manager

1 Month ago • 10-15 Years • Localization

Job Summary

Job Description

The Customer Success Manager oversees translation and technical writing projects from initiation to completion. Responsibilities include managing tasks assigned to translators and external agencies, ensuring quality delivery, collaborating with cross-functional teams (legal, product, marketing, IT), researching global markets, and building stakeholder relationships. The role also involves budget management, tracking localization progress, reporting to stakeholders, optimizing tech tools, and acting as quality assurance personnel to maintain content standards throughout the translation process. The ideal candidate possesses strong analytical and project management skills, excellent communication abilities, fluency in English, and a deep understanding of localization best practices.
Must have:
  • Oversee translation projects
  • Manage translators & agencies
  • Collaborate with cross-functional teams
  • Budget management & reporting
  • Quality assurance & content standard maintenance
  • Strong analytical & project management skills
  • Excellent communication & fluency in English
Good to have:
  • Advanced degree in related field

Job Details

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Overseeing the translation and Technical writing projects from start to finish.

Overseeing all tasks assigned to translators and external agencies involved in the translation process, thereby ensuring quality delivery.

Collaborating with other teams involved in the LocalizationConduct 

  1. process ranging from legal, product, and marketing to IT.

Researching the global marketBuild and maintain relationships with key stakeholders across the organization to facilitate smooth localization processes.

and identifying gaps and opportunities to leverage for growth.

Manages the budget allocated to the localization process, pays external agencies such as translation agencies, and keeps track of the budget.

Keep accurate track of the localization process and report progress to company stakeholders.

Optimization of tech tools such as

  1. Serving as a quality assurance personnel and ensuring the standard of the content is maintained through the translation process.
  2. Develop and implement

 

Qualifications

Education: Bachelor’s degree in Translation, Linguistics or a related. StrongStrong analytical skills and experience with data-driven decision-making. Excellent communication and interpersonal skills, with the ability to work effectively in a cross-functional team environment. Fluency in English; understanding of localization processes and best practices. Excellent project management skills, with the ability to manage multiple projects simultaneously. field. Advanced degree preferred.

Additional Information

10-15 years

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Bengaluru, Karnataka, India (On-Site)

Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

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Maharashtra, India (On-Site)

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