Customer Onboarding Strategist, Acquisitions, Google Customer Solutions (Mandarin, English)

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

In this role, you will be working with new customers as they go through a sustainable onboarding period, you set the goal and the strategy for how their products and services reach thousands or millions of users. You will have a set of new customers for six months to make them successful long-term and grow the next generation of high-potential customers for Google. You work with a highly engaged, fun team and bring creativity to grow and transform. You will use your strengths in product knowledge, consultative promoting, and account management. You will work cross-functionally with our Acquisitions, Product, Program, and Same-Store teams.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.