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Customer Learning Lead, Cloud Learning Services

Customer Learning Lead, Cloud Learning Services

3 Hours ago • 3-5 Years • Business Development

About the job

3 skills required for this role

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google-cloud-platform

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Job Description

The Customer Learning Lead, Cloud Learning Services (CLL) role at Google Cloud focuses on ensuring customers maximize their Google Cloud and Google Workspace offerings. Responsibilities include structuring learning programs and proposals, managing partners, and delivering monthly reviews to VP+ level stakeholders. The CLL works closely with internal teams (training operations, pursuit leads, marketing, sales, professional services, and partner teams) and builds strong executive-level customer relationships to close complex agreements. This role requires managing the learning services business process, forecasting, and handling customer use cases from lead to delivery. Collaboration with Sales and Customer Developers to develop training strategies and act as the primary training point of contact is crucial. Presales collaboration with external GCP training partners is also involved, along with providing updates to the Field Sales and Professional Services teams. The ideal candidate will have a strong understanding of cloud-based solutions (IaaS/PaaS) and experience driving customer digital transformations.

Must have:

Bachelor's degree or equivalent experience
3+ years in training, sales, client management, or professional services
Experience with cloud-based solutions (IaaS/PaaS)
Experience managing agreements across multiple teams
Excellent communication skills (English and French)
Lead regional training strategy
Manage learning services business process and forecasting

Good to have:

5+ years of experience in customer organizational navigation
Experience writing and discussing agreement/proposal documents
Industry standard financial concepts and metrics experience
Account/project management experience
Experience leading enterprise customers through transformations

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
3 years of experience in training, sales, client management or in a professional services role interfacing with C-levels.
Experience in client management or in a professional services role.
Experience driving customer digital transformations using cloud-based solutions (IaaS/PaaS), as well as managing agreements across developers, sales, support, professional services, and distributed teams.

Preferred qualifications:

5 years of experience navigating customer organizational structures, developing and selling services solutions, and on-time delivery.
Experience writing and discussing agreement documents and proposal documents for professional services engagements.
Experience with industry standard financial concepts and metrics.
Experience in account/project management and a customer-facing role, leading enterprise customers through business or technology transformations.
Ability to communicate in French and English fluently in order to support clients in Quebec.

About the job

This position is part of Cloud Learning Services (CLS). The mission of CLS is to ensure that our customers and partners get the most out of the Google Cloud offering, whether that be Cloud or Google Workspace. The training team is responsible for developing, delivering, and evaluating training that enables our customers and partners to effectively and impactfully use our products and solution offerings.

Your responsibilities will include structuring learning programs and proposals, managing partners, and delivering monthly reviews to internal stakeholders (VP+). You will be expected to work closely with many other internal teams, including teams from the wider training organization such as the training operations team, Pursuit leads, local marketing, sales, professional services, and partner teams to drive the success of the business.

CLLs build, foster, and manage customer relationships at executive level, building trust and helping closing complex agreements.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Build and lead regional training strategy for campaigns, learners, business, and bookings.
Manage the learning services business process and forecasting, taking customer use cases from lead through to delivery and utilization of sold learning packages.
Collaborate with Sales and Customer Developers to capture customer use cases, requirements, develop a training strategy for individual accounts, and act as the point of contact for training.
Work with external Google Cloud Platform (GCP) authorized training partners in a presales capacity as needed. Build a trusted relationship with customers early in the business cycle of large agreements.
Provide updates to Field Sales team and Professional Services team.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.