Customer Experience Advisor - UK Sports
About the job
Summary
As a Customer Experience Advisor for UK Sports at LeoVegas, you'll provide exceptional service to sports fans via email and live chat. Responsibilities include handling inquiries, resolving issues, and ensuring customer satisfaction. You'll collaborate with various teams (Payments, Fraud, Safer Gambling, CRM) gaining valuable industry insights. The role requires professional communication, problem-solving skills, and the ability to turn challenging situations into positive outcomes. Prior gambling experience is beneficial but not essential; a passion for sports and commitment to top-tier customer service are key.
Must have:
- Exceptional communication skills
- Strong problem-solving abilities
- Proactive and self-motivated
- Professional customer service
- Strong organizational skills
Good to have:
- Gambling industry experience
Perks:
- Hybrid work policy
- Workation
- 28 days paid leave + bank holidays
- Matched pension contributions
- BUPA healthcare
- Wellness contribution
- Free parking & refreshments
- Team social events
- Enhanced parental leave
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Description
ABOUT THE ROLE
Are you a sports enthusiast who thrives on the excitement of the game? Join LeoVegas, where your passion for sports meets a dynamic and rewarding career supporting our sports customers.
As a Customer Experience Agent, you’ll be at the heart of the action, connecting with fellow sports fans to deliver exceptional service via email and live chat. Whether it’s helping with inquiries, resolving issues, or enhancing their experience, you’ll play a key role in making every customer feel like a winner. Working closely with our specialist teams in Payments, Fraud, Safer Gambling, and CRM, you’ll also gain invaluable insights into the sports and iGaming industry.
At LeoVegas, we understand the energy and commitment that sports demand which is why our operations run 24/7, 365 days a year on varying shift patterns to ensure we’re on hand to support our customers.
Be part of a team that shares your love for sports and takes pride in delivering top-tier service. If you’re ready to turn your passion into a career, join LeoVegas and become a vital player as we continue to grow in the UK.
YOU WILL BE RESPONSIBLE FOR:
- Engaging with customers professionally and efficiently through live chat, email, and phone, ensuring clear and concise communication at all times.
- Proactively addressing customer inquiries and challenges, providing effective resolutions while adhering to company policies and procedures.
- Handling customer complaints with professionalism, empathy, and patience, focusing on transforming challenging situations into positive outcomes and reinforcing customer satisfaction.
OUR SUCCESSFUL CANDIDATE WILL HAVE:
- The ability to work independently while actively contributing to team success and fostering a positive workplace culture.
- Enthusiasm and be a self-motivated team player with a proactive attitude.
- Exceptional oral and written communication skills, with a focus on clarity and professionalism.
- Strong organisational and time management skills, ensuring efficiency and effectiveness in a dynamic environment.
- Previous experience in the gambling industry is advantageous but not essential, as our primary focus is on delivering an exceptional customer experience.
WHO ARE WE?
At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1400 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 11 offices world-wide.
BENEFITS
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- 28 days paid leave + public/bank holidays in England
- Matched pension contributions up to 6%
- BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
- 250 GBP wellness contribution annually (T&C apply)
- Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays.
- Team and office social events throughout the year, which also include a quarterly team budget
- Enhanced parental leave
JOIN US!
In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!
If you think you would be a good fit for the Leo pride - give us a roar!
View Full Job Description
About The Company
LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.
As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM).
For more information, visit www.leovegasgroup.com.
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