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Delivery Advisor

Delivery Advisor

2 Weeks ago • All levels • Operations • Undisclosed

About the job

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microsoft-office

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communication

Job Description

The Tesla Delivery Advisor is the primary point of contact for new customers, ensuring a delightful ownership experience. Responsibilities include welcoming customers, updating the CRM system with accurate delivery information, coordinating with Sales and Operations teams on pre-delivery and registration processes, preparing customer documents, managing vehicle registration prerequisites, hosting delivery appointments with new owner orientations, supporting the Sales Manager, contributing improvement ideas, demonstrating mastery of Tesla products and services, and staying current on industry trends. This role requires excellent communication, organization, and customer service skills, along with proficiency in Microsoft Office Suite and CRM tools. The position necessitates working evenings, weekends, and holidays and working across multiple systems. A valid driver's license with a clean driving history is required.

Must have:

Excellent customer service
Strong communication skills
Proficient in Microsoft Office Suite and CRM tools
Organizational and time management skills
Ability to work evenings, weekends, and holidays

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP)
Wellbeing Resources
Employee Vehicle Purchase Program
Model 3 Experience Program
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.

What You’ll Do

Welcome customers to the Tesla family by making their journey to ownership a delightful experience
Regularly update the CRM system to ensure accurate and timely delivery information is available to management
Coordinate with Sales and Operations teams to process pre-delivery, registration and delivery documents completely and accurately.
Manage all prerequisites of the vehicle registration process for customer.
Prepare customer loan and registration documents and collaborate with other employees/partners to ensure successful delivery appointments
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
Support the Sales Manager in delivery center operations, task completion and ensuring superior customer service
Contribute ideas toward improving the Tesla delivery experience, as well as back-end processes and procedures
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
Keep up with industry trends and best practices

What You’ll Bring

Comfortable working in a fast-paced environment
Proven ability to work well with others in a team
Self-starter who is goal-oriented and highly motivated
Excellent communication skills and attention to detail
Consistent record of customer service excellence
Enthusiastic and passionate about the changes in the personal transportation industry
Strong organization and time management skills
Perform additional responsibilities as assigned to meet business needs
Proficient with Microsoft Office Suite and CRM tools
Ability to work evenings, weekends, and holidays
Ability to work across multiple systems
Bachelor's degree or equivalent combination of education and experience
Valid driver’s license, 2-year minimum driving record required with a clean driving history

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Singapore is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Model 3 Experience Program
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company.

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