Customer Education Specialist

Location: Remote, United States

Reports to: Director of Customer Education

About AlphaSense: 

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, AlphaSense is headquartered in New York City with over 2,000 people across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. For more information, please visit www.alpha-sense.com.

About the Team:

The Customer Education team sits under the Product Marketing organization.  We are currently a growing team of 3 that strive to always produce quality work, while prioritizing scale, experimentation, and efficiency to enable user’s success. 

About the Role: 

Be among the early members of the Customer Education team! We wake up each day with a shared definition of success: “Drive value to our users through a best-in-class education program that is user-centered, experimental, and data driven.” 

Working from anywhere you choose, you’ll report to the Director of Customer Education and make crucial contributions to our fun, determined, and hard-working team that’s known for producing quality content that drives results.

Who You Are:

• 1-2 years of experience in education, product support, or customer-facing role
• You love interacting with customers at scale and having them realize value in a tool they might be intimidated to learn
• Translate complex technical information into clear, concise, and user-friendly documentation that caters to a diverse audience, ensuring both accuracy and accessibility.
• Continuously review and repurpose existing content to maintain freshness and relevance, optimizing content reuse while minimizing unnecessary duplication of efforts.
• Data-driven and focused on scalability, constantly exploring ways to improve existing experiences for our end users and measuring the impact our efforts have on product usage and adoption
• You take risks and are not afraid of failure, as that presents an opportunity to learn valuable insights and iterate towards a desired goal
• Customer Education sits at the intersection of many departments, thus you have experience working cross-functionally on projects, ensuring each stakeholder’s needs are addressed and working towards a common goal and measure of success

What You’ll Do: 

• Own the scheduling, creation, marketing, delivery, and reporting of existing live training curriculum
• Identify, build, and test new courses to expand the overall curriculum available for users and trialers
• Continually drive increased registration, engagement, and show rates for trialers and customers by plugging training into existing activation & onboarding flows
• Be the primary owner of our technical documentation housed in our Help Center, ensuring content is up to date and reflective of the current state of the platform
• Create educational media from end-to-end (storyboarding, voice recording, visual assembly, etc) 
• Collaborate with Product Marketing, Segment Marketing, Customer Success, and Product to continually keep library of educational and help content up to date for new and existing users

AlphaSense is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Base Compensation Range*:  $70,000 - $90,000

Additional Components: You may also be offered a performance-based bonus, equity, and a generous benefits program.

*For base compensation, we set standard ranges for all US-based roles based on function, level and geographic location, benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience/expertise and may vary from the amounts listed above.