Coordinator, eCommerce & Artist Services

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

How we LEAD:

Merchandise and commerce are a part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent.

Famehouse is seeking a driven individual to join our teams as a Coordinator, eCommerce & Artist Services, supporting the labels across the REPUBLIC Collective (Republic Records, Mercury, Island, Def Jam, and Imperial). The Coordinator will play a key role across our campaigns, organizing details & managing campaign & product setup information flow to ensure everyone across the Famehouse team has the information needed to successfully execute each campaign.

Ideal candidates are highly organized, detail-oriented, proactive, can thrive in a fast-paced environment, and can juggle the coordination of information for many different cross-functional teams. A passion for eCommerce, music & merch products, and engaging superfans is strongly preferred!

How you’ll CREATE:

• Coordinate eCommerce campaign activity across functions
• Maintain store calendars in Monday.com, ensuring all information is current, accurate, and updated in a timely manner
• Collect and organize campaign set up details, working with multiple cross-functional team members including Label, Famehouse, and Bravado teams, to ensure everyone has all pertinent information for store and product deadlines to meet launch dates.
• Compile and track necessary logistical information for new product/program launches (SKUs, product titles, product descriptions, etc.).
• Submit and track product comp requests for stakeholders, artist management, sweepstakes prize winners, influencers etc. and communicate tracking with label
• Assist in music ordering and track upcoming street dates to ensure timely deliveries
• Assist in creation of eCommerce pitches and product / marketing presentations that are to be delivered to label partners, brand managers, and artist managers.
• Take meeting minutes & distribute reporting internally and with label teams

Bring your VIBE:

• 1-2+ years of relevant internship or full-time work experience, preferably in music & entertainment or eCommerce
• Passion for music, merchandise, and D2C is strongly preferred
• Excellent communication and interpersonal skills (verbal and written)
• Meticulous attention to detail and follow through
• Extremely organized with superior time management skills
• Ability to multitask and prioritize under tight schedules while maintaining production of high quality work
• Pro-active is your middle name. Excellent at providing information to team members before they even get the chance to ask you for what they need.
• Self-accountability to follow-through with proper consistent updates to stakeholders
• Excellent computer skills, including Microsoft Office, Excel, PowerPoint, Zoom, Slack, and Google docs
• Positive attitude and team player
• Experience with Shopify preferred
• Experience using Monday.com is a major plus
• Strong interest in learning more about eCommerce Operations and eCommerce Marketing
• BA degree in related field preferred

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

• Comprehensive medical, dental, vision, and FSA options, as well as:

  • 100% coverage for out-patient mental health services

  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

  • A lifetime fertility support allowance of $30,000 to plan participants

  • Student Loan Repayment Assistance and Tuition Reimbursement

  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

• Variety of ways to prioritize much-needed time away from work including:

  • Flexible Paid Time Off (PTO) for exempt employees

  • 3-weeks PTO for non-exempt employees

  • 2-weeks paid Winter Break

  • 10 Company Holidays (including Juneteenth and Wellbeing Day)

  • Summer Fridays (between Memorial Day and Labor Day)

  • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.