Commercial IT Senior Manager, Visa Managed Services

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary:

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy. In VCA, the Managed Services team plays a key role to enhance the partnership with one of Visa Japan’s largest clients and focuses on developing, implementing, and improving clients’ business by collaborating with them closely.

What a IT Consulting Senior Manager in the Visa Consulting and Analytics team does at Visa:

We are currently looking for a IT Consulting Senior Manager to drive IT consulting engagements for one of Visa’s largest clients in Japan, enabling portfolio growth and improved profitability across their payment businesses.

The IT Consulting Senior Manager will drive technology related client engagements and act as the main focal point, coordinating between the client team, other internal stakeholders, and outsourcing partners (as applicable). The IT Consulting Senior Manager will be responsible for managing various technology related initiatives between Visa and the client including product implementation, system updates based on Visa’s enhancements, and cocreating new systems and solutions. The full range of responsibilities is detailed below:

Responsibilities 

• Define system requirements based on business requirements through discussions with numerous stakeholders in both English and Japanese, including clients, external partner companies, and members within Visa Hub and the Global team.

• Oversee technical project management (PMO) throughout the system development process, including requirements definition, development, testing, and system implementation.

• Project management for various technology related initiatives between Visa and  clients – tracking status, action items, issues and risks for both technology related strategy projects and Visa product implementation, etc.

• Review technical documents showing Visa’s enhancements, identify specific requirements, determine client impact, and support the client to implement necessary system updates

• Develop materials for holistic product discussions with the client to identify most important issues and opportunities, brainstorm potential solutions, and determine priorities and timelines for implementation

• Support leaders in preparing client project proposals, clarifying objectives, and defining scope, deliverables, approach, dependencies, roles and responsibilities, drawing input from the client, local client relationship managers, and functional teams

• Support leaders in overseeing project setup including contracting documentation, stakeholder engagement, workplans, interview guides, client data requirements, and vendor statements of work (as applicable)

• Develop a fact base by undertaking client interviews and analyzing client documentation or processes

• Collaborate with product team, the hub team, the broader global team, or other functional teams to obtain specific subject matter expertise as needed

• Design and deliver compelling presentations to illustrate findings, ideas, and recommendations within consulting engagements and more broadly

Why this is important to Visa

VCA’s services allow our clients to boost their business performance by leveraging Visa’s expansive market insights and data. This in turn drives Visa’s business, creating a win-win relationship where both client and Visa’s incentives are aligned to grow the business. This dynamic combined with the long-term relationship we have with clients enables a deeper level of engagement and impact compared to traditional consulting firms. VCA projects also help drive Visa Japan’s strategic initiatives and accelerate Japan’s transformation to a cashless society.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you will need:
Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.


Specific skills and experience you will bring are:

Knowledge of SaaS systems, ideally of Accounting SaaS system
Experience in the payments, banking, financing, mobile, software, hardware, technology services or IT consulting industry
Experience in planning, managing and delivering complex cross functional projects from conceptualization to implementation and launch
Flexible and proactive trouble-shooting capabilities with the ability to manage diverse groups organized within different organizational reporting lines
Strategic thinker who can balance big picture strategy and detailed, flawless execution
Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
Excellent presentation skills, including strong oral and written capabilities
Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
Flexible mindset to revise plans and scopes while managing internal and external expectations
Fluent Japanese and at least business level English proficiency


What will also help:

Experience in system engineering for SaaS or Workflow system
PMP certification or experience in technical project management
Experience in customer experience design (using human-centered design / design thinking)
Technical knowledge of payment technologies related to authorization, clearing & settlement, gateways / PSP’s, risk management, tokenization, EMV 3DS, etc.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.