Business Program Management

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Job Description:

PMMs are part of the research and inception of consumer insights that drive a product, then create a plan and deliver success through a deep understanding and consistent championing of the needs of global customers. PMMs are a critical voice of the customer in the entire product lifecycle from needs identification and prioritization, through design and release iterations, and finally through the commercial launch and success monitoring.  

Your day-to-day

The role of a Product Marketer is comprised of two primary areas of responsibility and activity: inbound and outbound. Both activities help to define, design and ultimately deliver on the promise of the go-to-market plan for PayPal products.  

From an inbound perspective, the Product PMM continually defines the most important customer needs and opportunities. Product PMM’s actively interact with customers to deeply understand their needs as well as any unique country or regulatory requirements. They also help answer priority customer questions and requests, providing deep expertise about our products and how they are best used, appropriately handing off issues and bugs to the global product and support teams. Market PMM’s will constantly collaborate with their Product PMMs and product management (PM) peers across the globe to distill the set of needs in growth markets into an overall set of prioritized needs and opportunities.

From an outbound perspective, the role will construct and document the go-to-market plan for the products in your market, followed by close collaboration with their product counterparts to lead the in-market activities required to ensure successful Pilot testing and Product feedback. PMM also works with Marketing and other functions to design and execute programs that educate our customers and drive demand and sales. And finally, PMM works with finance and analytics on pricing, segmentation sizing, and setting business KPIs.

What you need to bring

• A BA/BS degree or equivalent practical experience
• 6+ years of relevant work-experience  
• Understanding of payments ecosystem is preferred
• Experience working in one of the following areas: 

o Product Marketing Management

o Marketing Strategy

o Product related roles

o Consulting

• Experience creating and articulating customer centric value propositions
• Strong analytical skills, with ability to translate data and customer feedback into insights
• A problem solver with a high degree of business acumen, experience with strategy development, and the ability to work across a matrixed environment and collaborate and influence effectively at all levels
• Curious and energized by a deep understanding of what customers care about, what their goals are, the evolving global payments and shopping landscape
• Self-starter who can manage priorities, meet deadlines and has exceptional project management skills, inclusive of the ability to lead and organize the development of marketing materials, new research, or new business proposals

Additional Job Description:

Subsidiary:

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.