Business Analyst - Costa Rica

Hitachi Solutions is a global solutions integrator passionate about designing, developing, and delivering cutting edge cloud solutions to help our clients innovative across their entire business.  Our firm develops the business services and technology powering some of the products you use every day – and is closely aligned with Microsoft and other leaders in the cloud computing space.  

What sets Hitachi Solutions apart is both our industry focus, and the intellectual property that we bring to our customers.  Recognized for our achievements year after year, we strive to be the trusted advisor of large and medium sized enterprises alike – helping them move fast to achieve strategic business initiatives with distinguished engineering, hard work, and compassion.  With over 3,000 team members across 14 countries, in our 18 years of focus our company has seen explosive growth and high customer satisfaction.  This has allowed us to offer exceptionally compelling salaries, 401k match, family leave, and health benefits.  And no – we will not make you come into an office or ask for an inflexible work schedule. 

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies

We are looking for a Business Analyst in Costa Rica to help support our growing business and efforts in enhancing our business capabilities and processes.

Reporting to the Vice President of HR and working closely with the Global HRIS manager this role will support the creation of HR reports, triaging issues, performing user acceptance testing, performing regression testing, and working with the HR team to support initiatives relating to HR technologies.

Business Analyst Responsibilities

• Own and develop relationships with business users and work with them and the support teams to optimize our systems.
• Help design, elicit requirements, document and maintain system processes.
• Serves as the primary point of contact or subject matter expert for regional HRIS projects involving the development, implementation, and testing of new systems and systems modifications.
• Collect and help define business requirements into technical requirements or functional recommendations.
• Report on common sources of technical issues or questions and make recommendations to support teams, HR team members, and stakeholders in other departments.
• Collaborate key insights and findings with various stakeholders, including business leaders, across the Americas business.
• Collaborate with and support the Global HRIS Manager in key business initiatives.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
• Development, maintain and perform regression tests and quality assurance tests in HRIS systems.
• Ability to ensure that HR business stakeholders are trained in new and existing HRIS systems.
• Supervises the Administrative function for a regional Human Resources hub including HRIS administration, background checks, personnel files, onboarding paperwork and other HR admin responsibilities.
• This position accepts ownership for the provision of data and information support to Human Resources and Operational leadership.
• Audits data input into HRIS systems, investigates and researches errors, and follows through with appropriate corrections to assure data accuracy as it relates to audit reports.
• Perform other duties as assigned.

• Previous experience in Business / Systems Analysis, Consulting, or Quality Assurance.
• A minimum of 1-3 years’ experience in business analysis or software consulting with proven documentation skills, preferably in the HR module.
• A minimum of 1-3 years’ experience in the administration and/or use of an HRIS, ATS, LMS, and Performance Systems.
• Minimum 1-3 years of demonstrated experience in integrating complex, inter-departmental processes and information strategies.
• Proven experience in eliciting requirements, evaluating business processes, and uncovering areas for improvement.
• Experience in user acceptance and regression testing of software systems as well as managing reporting data needs.
• Strong presentation, written, and verbal communication skills including technical writing skills.

• Competency in Microsoft applications including Word, Excel, and Visio.
• Strong Excel skills (formulas, macros, pivot tables, charts) and other MS Office software.
• Experience in Microsoft Dynamics 365 F&O, Saba Cloud/SBX, Smart Recruiters, Workday, Power BI is preferred.
• Excellent problem-solving skills, effective and comfortable working with business executives, near/offshore resources, and third-party vendors.
• Must be a self-starter with a strong initiative and the ability to work remotely and across various time zones.

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We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All your information will be kept confidential according to EEO guidelines.

Other Compensation / Benefit Overview
In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements: 
•    Bonus Plan
•    Medical, Dental and Vision Coverage
•    Life Insurance and Disability Programs
•    Retirement Savings with Company Match 
•    Paid Time Off 
•    Flexible Work Arrangements including Remote Work 

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) notification@smartrecruiters.com domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) notification@smartrecruiters.com domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.