Bilingual Player Engagement Agent

POSITION SUMMARY:

Player Engagement communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

• Expert reading and comprehension skills in English
• Deliver excellent customer support to players. 
• Investigate and resolve player inquiries promptly through ticketing, email, or chat. 
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Ensure prompt escalation of issues following established procedures.
• Excellent communication skills for effective player support. 
• Flexibility to adapt to various situations and player needs. 
• Accountability and reliability in handling player inquiries and issues.
• Good familiarity with Episode and understanding of player community values
• Experience with content moderation and/or curation
• Ability to multi-task.
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability

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