Associate Technical Support Engineer (French Speaker)
Job Summary
Job Description
Tesla seeks an Associate Technical Support Engineer (French speaking) to provide technical support for Powerwall and Wall Connector residential energy products. The role involves troubleshooting, providing technical expertise to installers during site visits and remotely, developing preventive maintenance strategies, escalating critical issues, and resolving technical issues creatively. The position requires excellent communication (English and French), CRM and MS Office Suite experience, and collaboration with Sales, Operations, and Service teams. Responsibilities include educating customers, determining if remote or on-site solutions are needed, and accurately recording data. A minimum of 3 years of technical support experience (renewable energy experience preferred) and an Electrical or Mechanical Engineering background are required.
Must have:
- Electrical or Mechanical Engineering background
- 3+ years technical support experience
- Excellent English & French communication
- CRM & MS Office Suite proficiency
- Troubleshooting & problem-solving skills
Good to have:
- Renewable energy industry experience
1 skill required
Job Details
What to ExpectWhat You’ll Bring
Are you interested in providing technical support for Tesla’s Residential Energy Products Powerwall and Wall Connector? Do you have a background in Electrical and/or Mechanical Engineering? We are looking for a professional to help us deliver exceptional support to our network of Certified Installers. The ideal candidate will have technical acumen and a service-oriented mindset. This position will partner closely with our Sales, Operations, and Service teams to proactively improve the owner and installer experience for our rapidly growing customer base.
What You’ll Do- Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
- Remote troubleshooting and development of strategies for preventive maintenance
- Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with Tesla´s Residential Energy systems
- Educate our business customers so they have optimal confidence in the operation of the system
- Determine if technical solutions can be resolved remotely or if field service intervention is needed
- Share customer concerns with Managers, Service Engineering or the Field Service team
- Accurately record issues and data into the CRM database
- Electrical or Mechanical engineering background-related technical experience
- Minimum of 3 years of working experience in a technical support environment, experience in the renewable energy industry is a plus
- Excellent communication skills both in English and French
- Experience with CRM systems and MS Office Suite
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