Community

Home >

Jobs >

Associate Customer Support Specialist

Taipei City, Taiwan (On-site)

Associate Customer Support Specialist

2 Days ago • 12 Years + • Administrative

About the job

required for this role

Add these skills to join the top 1% applicants for this job

Job Description

Tesla seeks an Associate Customer Support Specialist in Taipei to deliver exceptional 24/7/365 customer support. Responsibilities include answering inbound calls and emails regarding technical support and roadside assistance, educating owners on vehicle operation, providing technical solutions, exceeding customer expectations, and escalating concerns to relevant parties. The role requires collaboration with sales, service, and executive staff to improve the owner experience in the growing Asian market. Strong customer service and technical skills are essential.

Must have:

Provide 24/7 technical support
Excellent customer service skills
Technical problem-solving abilities
Strong communication skills
Data entry and CRM proficiency

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Global Employee Assistance Program (EAP)
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

What You’ll Do

Position Description

The primary goal of Customer Support is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner.
The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.
The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Located in Taipei, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.

What You’ll Bring

Responsibilities

Deliverhighest level of customer support by answering inbound calls and emails, ontechnical support and roadside assistance related inquiry in a 7*24*365environment
Educate our owners so they haveoptimal confidence in the operation of their vehicle
Provide workable technicalsolutions in a professional manner, exceed customer expectation, ensure everyaspect of ownership is a true pleasure
Communicate or escalate owner'sconcern to relevant parties for further follow up whenever necessary
Accurately record issues anddata into CRM/ Vehicle Support Systems

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：