Application Support Engineer

Job Description & Summary

The opportunity

At PwC Greece, we believe change is the new constant. An enterprise’s ability to innovate, adopt new technology and disrupt the status quo is a core capability needed to thrive. We support and guide clients to disrupt their existing business models. Innovative mindsets and human ingenuity are always welcome. This is why we are looking for you.

We are one of the leading providers of Technology Consulting services in Greece, assisting organizations to get value from technology investments and bring together the skills to deliver improvements in people, processes, and technology. 

Due to the continued growth of our practice and consistently high demand for technology consulting services, we are now recruiting an Application Support Engineer in our Technology Consulting team in Athens.

The role entails: 

• Work closely with the rest team members, such as Project Managers, Software Engineers, Quality Assurance Engineers and DevOps Engineers.

• Provide technical support for enterprise-level application systems. 

• Research, diagnose and identify potential solutions, within the defined schedules and service level agreements.

• Analyze root causes of application errors and provide resolutions.

• Handle escalated issues and follow-up on outstanding issues promptly.

• Develop preventive measures and document issue resolution procedures.

• Monitor system operations and troubleshoot problems.

• Recommend process enhancements to improve monitoring application performance metrics.

• Contribute to business meetings and report on issue status.

• Develop support plans to prioritize and resolve multiple issues.

• Address customer issues promptly and accurately.

The successful candidate should have: 

• At least two (2) years relevant professional experience in Application Support, 1st/ 2nd level Operational Support or Technical Support. 

• Bachelor or Master degree in IT Engineering, Computer Science, Applied Sciences or related discipline.

• Fluency to draft and review technical and non-technical documentation (i.e. user manuals, progress reports, system monitoring results, issues log files, software release notes).  

• Excellent knowledge on issue tracking tools (i.e. Atlassian Jira or Azure DevOps Boards). 

• Proven experience on enterprise wiki’s (i.e. Atlassian Confluence or Azure DevOps Wiki).

• Familiar with agile methodologies (Scrum, Kanban etc.).

• Good experience on databases and sql (any of Oracle DB, MSSQL, PostgreSQL, DB2 or MySQL).

• Experience working with text log processing such as log analyzers (Kibana, Elastic).

• Clear understanding of the operational or L1/L2 technical support processes.

• Self-motivation for continued learning and development.

• Ability and willingness to work under pressure and meet tight deadlines 

• Ability to express ideas verbally and in writing, in a clear, concise and professional manner (both in English & in Greek). 

• Commitment to providing excellent quality work and building client relationships. 
  
   

What’s in it for you 

At PwC is all about people, encouraging high performance and quality work.

Being part of our team includes:

•  🕑 Hybrid working model

• 💸 Competitive total compensation package

• 🏥 Health and life insurance 

• 🤵  Dress for the day - wear what makes you feel comfortable and dress for your day

• 💻 Company mobile phone and laptop 

• 🌴 Extra days of annual leave

• 🧘🏼 Wellness Initiatives like gym sessions & nutritionist

• 🏃🏽‍♂️ Actions Teams eligible to participate (e.g. Running, Trekking) 

• 📚 Career development opportunities & continuous training whilst learning from a wide range of top professionals and through tailor made training programmes

• 🌎 Global mobility opportunities 

If you're looking for a team that values your work and solves meaningful problems, apply now!

We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

Who we are

PwC in Greece is the largest professional services firm in the country, with premises in Athens, Thessaloniki, Patras, Ioannina and Rhodes and more than 2000 employees. More than 328,000 people in 152 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice. PwC Greece exists to provide top-quality industry-focused assurance, tax, consulting, deals and outsourcing services to industry leading clients. 

Don’t miss the opportunity to develop yourself and grow your career in the global leading professional services firm in Greece.

All applicants will be acknowledged and treated in the strictest confidence.

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