About the job
SummaryBy Outscal
About the job
Key Requirements For The Role
- Strong verbal communication skills.
- Commercial Effectiveness: Including Client /Customer Focus and Commerciality
- Control Environment: Including Risk Management
- Business Skills: Including Deliver Solutions and Decision Making
- Shift Timing – 08:00 BST to 17:00 BST
- Work Model (Hybrid or WFO) - Hybrid
To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution.
Accountabilities
- Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution.
- Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy.
- Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes.
- Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes.
- Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency.
- Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice in Wholesale Onboarding.
- Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
About The Company
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