Outscal Logooutscal logo

Customer Support Representative

1 Month ago • All levels • Operations • Administrative

Job Summary

Job Description

As a Customer Support Representative, you'll provide exceptional bilingual (English and Spanish) customer service via chat on a 24/7 rotating roster for a betting and casino platform. Responsibilities include responding to inquiries and resolving issues, ensuring customer satisfaction. You'll maintain customer data, collaborate with internal teams, and suggest process improvements. Prior customer service experience is essential, along with fluency in English and Spanish. The role involves a shift pattern across 7-3, 3-11, and 11-7 shifts, 24/7, 365 days a year. The team is described as collaborative, supportive, and focused on celebrating wins.
Must have:
  • Excellent communication (English & Spanish)
  • Prior customer service experience
  • 24/7 shift availability
  • Fast-paced environment adaptability
  • Problem-solving & customer service skills
Good to have:
  • Crypto/online betting industry familiarity
  • Experience with Slack & G-Suite
Perks:
  • Flexible working hours
  • Team socials and events
  • Annual training and development budget

Job Details


As a Customer Support Representative, you will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform.

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So, if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grows.

Our Story:

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks. 

Role and Responsibilities

  • Respond to customer inquiries and requests in a timely and professional manner via chat and email
  • Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
  • Respond to customer inquiries in both English and Spanish either/Portuguese//, with fluency in both languages
  • Keep up-to-date with product information and company policies to accurately assist customers
  • Maintain customer data and communicate effectively with internal teams as needed
  • Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
  • Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days

Work experience and skills

  • Excellent communication skills, both written and verbal, in both English and Spanish
  • Prior experience in a customer service role (face-to-face, online or phone-based)
  • Availability to work on a 24/7 rotating roster
  • Ability to work efficiently and effectively in a fast-paced environment.
  • Familiarity with the crypto and online betting industry
  • Previously worked in sports betting or online casino
  • Previous experience working with Slack, G-Suite,

Personal qualities and behavioral traits

  • Excellent communication and written skills
  • Ability to take initiative
  • Customer and solution focused
  • Ability to multi-task
  • Ability to work effectively without supervision
  • Strong problem-solving and customer service skills

Relationships

  • Team leader and other specialist Customer Support roles who will support you day to day
  • Payments providers and internal payments coordinator/team
  • Closely work with our other operational departments to escalate, solve and investigate issues and support our customers needs. Including but not limited too
  • KYC team
  • Fraud and AML
  • Tech Support

Benefits:

Some of the perks of working for us:

  • Flexible working hours.
  • Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish).
  • Annual training and development budget, and we have many many more initiatives!

Similar Jobs

Scopely - IT Support Specialist

Scopely

California, United States (Remote)
2 Weeks ago
Mojang Studios - Lead Media Producer

Mojang Studios

Stockholm, Stockholm County, Sweden (On-Site)
2 Months ago
Keywords Studios (Player Support) - AI - Senior Research Associate (Prompts)

Keywords Studios (Player Support)

Silesian Voivodeship, Poland (On-Site)
2 Weeks ago
Workato - Staff Infrastructure Engineer

Workato

Sofia, Sofia City Province, Bulgaria (On-Site)
4 Months ago
Assystems - Formateur Technique Planification Nucléaire H/F

Assystems

Cattenom, Grand Est, France (On-Site)
4 Months ago
CloudHire - Operations Support Specialist

CloudHire

Philippines (Remote)
4 Months ago
ByteDance - Global E-commerce - Quality Assurance & Training Program Manager (QAT)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
4 Months ago
IGT - Supervisor, Field Services

IGT

San Diego, California, United States (On-Site)
3 Months ago
Keywords Studios (Player Support) - Customer Support Team Lead - Remote

Keywords Studios (Player Support)

Tokyo, Japan (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Animoca Brands - Portfolio Associate / Manager

Animoca Brands

Dubai, Dubai, United Arab Emirates (Hybrid)
5 Months ago
Unity - Senior Employment Counsel, North America

Unity

San Francisco, California, United States (On-Site)
4 Months ago
Glean - Channel Manager, AMER - East+Canada

Glean

Palo Alto, California, United States (On-Site)
3 Months ago
Magic Media - Senior Animator

Magic Media

Vojvodina, Serbia (Remote)
1 Month ago
Applike Group - Senior Supply Growth Manager - Japan

Applike Group

Japan (Hybrid)
4 Months ago
Easygo - Marketing Coordinator (Vietnamese Speaking)

Easygo

Melbourne, Victoria, Australia (On-Site)
3 Weeks ago
Netflix - Administrative Assistant - Product Discovery & Promotion

Netflix

Los Angeles, California, United States (On-Site)
2 Months ago
Glean - Product Management Lead, Verticals

Glean

Palo Alto, California, United States (On-Site)
3 Months ago
PlaySimple - Associate IT Engineer

PlaySimple

(On-Site)
4 Weeks ago
ADHOUSE - Senior Performance Marketer (Wien/remote)

ADHOUSE

Vienna, Vienna, Austria (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bogotá, Bogota, Colombia

Anthology  Inc  - Software Engineer I

Anthology Inc

Bogotá, Bogota, Colombia (Remote)
3 Weeks ago
Unity - Developer Support Engineer

Unity

Pereira, Risaralda, Colombia (On-Site)
3 Months ago
Anthology  Inc  - Senior HRIS Analyst

Anthology Inc

Colombia (Remote)
1 Month ago
Nagarro - Senior Staff Engineer - Python Full Stack Developer

Nagarro

Colombia (Remote)
1 Month ago
Rush Street Interactive - Junior Legal Counsel LatAm

Rush Street Interactive

Bogotá, Bogota, Colombia (On-Site)
1 Month ago
Evolution - HR Generalist JR

Evolution

Medellín, Antioquia, Colombia (On-Site)
4 Months ago
Evolution - Account Specialist

Evolution

Medellín, Antioquia, Colombia (On-Site)
1 Month ago
Unity - Software Engineer, Engine Support

Unity

Pereira, Risaralda, Colombia (On-Site)
5 Months ago
Teravision Games - Lead Technical Artist

Teravision Games

Bogotá, Bogota, Colombia (Hybrid)
1 Month ago
Neostella - Python Developer

Neostella

Bogotá, Bogota, Colombia (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Take-Two Interactive - Partner, Global Mobility

Take-Two Interactive

New York, New York, United States (On-Site)
1 Month ago
Evolution - Commercial Coordinator

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
4 Months ago
Crunchyroll - Buying Coordinator

Crunchyroll

Des Moines, Iowa, United States (Hybrid)
3 Months ago
Rank group - F & B Host

Rank group

Sunderland, England, United Kingdom (On-Site)
2 Months ago
ION - Implementation Engineer - 9951

ION

London, England, United Kingdom (On-Site)
5 Months ago
The Walt Disney Company - Merchandise Seller - The Lion King

The Walt Disney Company

London, England, United Kingdom (On-Site)
1 Month ago
Netflix - Technical Program Manager (L5), Security Engineering

Netflix

United States (Remote)
2 Months ago
Eleven Labs - Revenue Operations Analyst

Eleven Labs

United Kingdom (Remote)
1 Month ago
PwC - ETIC, OCI Technical Support Engineer - Senior Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
4 Months ago
Definitive Healthcare - Commercial Operations Analyst

Definitive Healthcare

Bengaluru, Karnataka, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Easygo is a well-established global tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks built on our "provably fair"​ algorithms. The products we build are used by millions of people around the world including Drake and you’ll see their logos on an EPL team, the UFC, advocated by e-gamers and in a number of other sporting places.

The last 2 years have been huge for us, we have grown from 20 to 100+ team members. Whilst the products that we build are global we have two amazing offices in the same building in the heart of the CBD with all the bells and whistles you could ever want. Including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and team lunch. 

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

Belgrade, Serbia (On-Site)

Belgrade, Serbia (On-Site)

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

Melbourne, Victoria, Australia (On-Site)

Bogotá, Bogota, Colombia (On-Site)

View All Jobs

Get notified when new jobs are added by Easygo

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug