As a Customer Support Representative, you'll provide exceptional bilingual (English and Spanish) customer service via chat on a 24/7 rotating roster for a betting and casino platform.  Responsibilities include responding to inquiries and resolving issues, ensuring customer satisfaction. You'll maintain customer data, collaborate with internal teams, and suggest process improvements.  Prior customer service experience is essential, along with fluency in English and Spanish.  The role involves a shift pattern across 7-3, 3-11, and 11-7 shifts, 24/7, 365 days a year.  The team is described as collaborative, supportive, and focused on celebrating wins.

Easygo is a well-established global tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks built on our "provably fair"​ algorithms. The products we build are used by millions of people around the world including Drake and you’ll see their logos on an EPL team, the UFC, advocated by e-gamers and in a number of other sporting places.The last 2 years have been huge for us, we have grown from 20 to 100+ team members. Whilst the products that we build are global we have two amazing offices in the same building in the heart of the CBD with all the bells and whistles you could ever want. Including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and team lunch.&nbsp;

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<div class="job__description body"><div> As a Customer Support Representative,&nbsp;you will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform.
Your Squad:
Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So, if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping&nbsp;each other grows.
Our Story:
We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.&nbsp;
Role and Responsibilities
<ul>
<li>Respond to customer inquiries and requests in a timely and professional manner via chat and email</li>
<li>Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction</li>
<li>Respond to customer inquiries in both English and Spanish either/Portuguese//, with fluency in both languages</li>
<li>Keep up-to-date with product information and company policies to accurately assist customers</li>
<li>Maintain customer data and communicate effectively with internal teams as needed</li>
<li>Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements</li>
<li>Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days</li>
</ul>
Work experience and skills
<ul>
<li>Excellent communication skills, both written and verbal, in both English and Spanish</li>
<li>Prior experience in a customer service role (face-to-face, online or phone-based)</li>
<li>Availability to work on a 24/7 rotating roster</li>
<li>Ability to work efficiently and effectively in a fast-paced environment.</li>
<li>Familiarity with the crypto and online betting industry</li>
<li>Previously worked in sports betting or online casino</li>
<li>Previous experience working with Slack, G-Suite,</li>
</ul>
Personal qualities and behavioral traits
<ul>
<li>Excellent communication and written skills</li>
<li>Ability to take initiative</li>
<li>Customer and solution focused</li>
<li>Ability to multi-task</li>
<li>Ability to work effectively without supervision</li>
<li>Strong problem-solving and customer service skills</li>
</ul>
Relationships
<ul>
<li>Team leader and other specialist Customer Support roles who will support you day to day</li>
<li>Payments providers and internal payments coordinator/team</li>
<li>Closely work with our other operational departments to escalate, solve and investigate issues and support our customers needs. Including but not limited too</li>
<li>KYC team</li>
<li>Fraud and AML</li>
<li>Tech Support</li>
</ul>
Benefits:
Some of the perks of working for us:
<ul>
<li>Flexible working hours.</li>
<li>Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish).</li>
<li>Annual training and development budget, and we have many many more initiatives!</li>
</ul></div></div>