Account Manager (Chile) NB6832

As an Account Manager, you will be responsible for leading the account management of our existing clients, focusing on contract renewals, up-selling, and cross-selling. You will also be tasked with expanding relationships with existing areas and opening opportunities in new departments, all through your own execution and by supervising and guiding the sales team focused on current clients. You will lead the lead generation strategy for the company's current clients, be available for in-person meetings, and focus on closing new sales. You will monitor KPIs and actively work to achieve the commercial goals of the Delivery area. You will oversee the standardization, documentation, and storage of processes and reports generated by the sales team for current clients. You will ensure the continuous updating of reports, metrics, and key indicators related to sales and service, and alert about any deviations from the goals. You will plan and coordinate service follow-up meetings to ensure customer satisfaction. You will oversee the billing processes on the company's platforms and tools, keeping collections up to date. You will keep sales and relationship management platforms, such as Salesforce, Red Gestión, and others, up-to-date in a timely and accurate manner.