Tier II Application Support

At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we are seeking someone for Tier II Application Support! By joining our team, you’ll work in a fast-paced, rapidly growing, startup environment.  By joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. The growth potential and opportunities here are endless and we want you to be a part of our journey. Curious what your day would look like as a Tier II Application Support? Check out the details below!

Key Responsibilities:

• Provide technical support for complex issues escalated by Tier I application support team
• Identify, troubleshoot, and resolve system performance, connectivity, and software-related issues
• Analyze logs and metrics to help identify application health and proactively identify problems
• Collaborate with and escalate more severe issues to development or infrastructure team
• Create and maintain technical documentation and knowledge base articles
• Stay up-to-date with product knowledge and changes to effectively support applications
• Identify opportunities for improving customer experience and provide feedback to the product and development teams

• 3-5 years of experience in a technical support role or similar position
• Experience with troubleshooting and resolving complex system issues
• Working knowledge of web-based applications, APIs, and databases
• Working knowledge of scripting and automation tools
• Ability to work independently and in a team environment
• Experience with logging observability systems (Coralogix, or other comparable systems)
• Experience with ticketing systems and knowledge base tools
• Knowledge of scripting or programming languages for log analysis a plus
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills

You will have Undefined Contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more!

*All resumes and application answers must be in English