Jobs

Scholarships

Courses

Companies

Placements

Community

Home >

Jobs >

Technical Solutions Engineer, Security

Technical Solutions Engineer, Security

3 Hours ago • 4-8 Years • DevOps

About the job

9 skills required for this role

Test your skills to join the top 1% applicants for this job

java

shell

javascript

cpp

python

google-cloud-platform

cryptography

oauth

cross-functional

Job Description

The Google Cloud team helps companies, schools, and government seamlessly switch to Google products and provides ongoing support. As a Technical Solutions Engineer, Security, you'll diagnose and resolve technical issues, advocating for customer needs. You'll work with a cross-functional team, build tools for faster diagnosis, and act as a consultant. Responsibilities include managing customer problems, understanding Google's product technology, acting as a subject matter expert, working in a global 24-hour support team, and advocating for customer needs with product and engineering teams. The role requires strong problem-solving skills, technical expertise in cloud security, and excellent communication abilities.

Must have:

Bachelor's degree in STEM or equivalent experience
4+ years coding experience (Java, C++, Python, etc.) or system design
4+ years troubleshooting and customer advocacy
Manage customer problems, root cause analysis
Consult internal stakeholders, resolve deployment obstacles

Good to have:

4+ years in technical consulting for large enterprises
Cryptography knowledge (PKI, symmetric key, KMS)
API knowledge (REST)
Cloud concepts understanding (identity, policies, permissions)
Understanding of common cloud threat vectors

Not hearing back from companies?

Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, or JavaScript, etc.) or in system design.
4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Preferred qualifications:

4 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
Knowledge of cryptography (Public Key Infrastructure (PKI), symmetric key, Key Management Services (KMS), etc.).
Knowledge of APIs work (REST, etc.).
Understanding of Cloud Concepts, including identity, policies, permissions, and other access management related (authentication, authorization, less privilege, OAuth, SAML, OIDC, etc.).
Understanding of common threat vectors for Cloud Customers: DDOS, malware injection, ransomware, credential compromise, etc.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
Understand customer issues and advocate for their needs with cross-functional teams, including Product and Engineering teams, to find ways to improve the product, and drive high-quality production.

View Full Job Description

Upload your resume, increase your shortlisting chances by 80%

About The Company

Google

2315 Active Jobs

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.