Support Professional - Danish and German Speaking

Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and must demonstrate an excellent customer-facing skillset.

You will support the EMEA Sales & Technical Operations team, by delivering reliable technical support and training services to Milestone Business Partners and empowering the Milestone community by growing their expertise in implementing and maintaining Milestone solutions.

Your primary responsibilities are:

• Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude
• Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources
• Serve as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner
• Ensures that all relevant communication, documents, and files related to the case are accurately recorded in the support system
• Provide timely & accurate status updates to customers and relevant internal stakeholders
• Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies

What you bring: 
A crucial part of success is your eagerness to deliver a high-quality service and passion for resolving technical issues and help with technical questions. Furthermore, we hope you see yourself in below:

• Degree in Computer Science or Computer Engineering or equivalent experience
• Experience providing technical support for external clients
• IP Network knowledge
• Storage technologies knowledge
• Remote troubleshooting skills
• Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies
• Able to deal with conflicts in a constructive manner and can recover from dissatisfied customer situations
• Excellent communication skills and fluency in English, Danish and German, both written and verbal.

Please note that the position is on-site at our headquarters in Brøndby, Denmark, and requires that you have a valid Danish work visa.

The Team
Milestone Technical Support (MTS) is an international support team dedicated to providing excellent Customer / Partner satisfaction. We operate on a global scale, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.

Welcome to Milestone Systems
At Milestone you will experience a positive and welcoming environment with a global and diverse culture. We are more than 40 different nationalities in the Danish office alone and English is the corporate language.

We have our own gym with all the equipment you need, private health insurance and additional benefits like an amazing employee association setting up fun and exciting activities for all of us.

If you want to develop your professional competencies we offer individual development plans, where you and your manager agree on the right learning path for you. We believe in investing in our employees and providing them with opportunities for growth and development.

As our office is 5 minutes cycling from the nearest train station, we have bicycles that you can use.

We also have a flexible policy in terms of working from home.

Contact and application
You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV.

If you have any questions, you are very welcome to contact Technical Support Manager Denis Gordienko at +45 2310 4312.

We will take candidates into the recruitment process continuously and the position will remain open until a suitable candidate has been found.

We are looking forward to receiving your application.